Customer Support Officers

2 weeks ago

Newcastle, New South Wales, Australia Alexander Appointments Full time
$32.16 per hour + Super | Estimated 4-month temp assignment, potential to extend

  • NSW State Government | Newcastle Location
  • ASAP Start | 35hours per week, 7am7pm OR 7am10pm Mon-Fri/Sun rotating rosters
-
$32.

16 per hour + Super | Estimated 4-month temp assignment, potential to extend:

-
NSW State Government | Newcastle Location:


  • ASAP Start | 35hours per week, 7am-7pm OR 7am-10pm Mon to Fri/Sun Rotating Rosters

About Alexander Appointments

About the Company

Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration.


Benefits on Offer

  • Gain Public Sector experience and skills that are pivotal to developing your career within Government
  • Flexible work conditions
  • Solid training and positive team culture

About the Role

They are currently seeking 20 x Customer Support Officers with Contact Centre experience to join their team in Newcastle to work across 2 different teams.


10 x Road Safety 1 Business line - 7am-7pm Monday to Friday, rotating rosters, estimated 4month temp assignment

10 x Travel & Recreation line
***- 7am-10pm Monday to Sunday, rostering rosters, estimated 3month temp assignments


Reporting to the Manager, you will be required to act as the first point of contact for the general enquiries.

You will provide high level professional customer service in triaging calls to achieve Departmental objectives

In this rewarding role, you will be undertaking the following duties

  • Act as the first point of contact, providing high level, professional customer service
  • Respond to customer enquiries in a highvolume call centre environment
  • Answer customer enquiries within a timely and accurate manner
  • Create a positive customer experience, ensuring client satisfaction
  • Maintain up to date thorough knowledge of organisational policies and procedures
  • Educate customers on legislation, procedures and their rights and responsibilities
  • Facilitate the resolution of customer complaints, escalate or refer onto external providers, as required
  • Capture, process and lodge accurately customer information into the database
  • Inbox management, generating correspondence
  • Complete and process basic transactions
  • Ensure compliance with standards and legislation
  • Records and database management, ensuring high integrity, accuracy and confidentiality
  • Contribute to continuous improvement initiatives
  • Comply with all privacy and confidentiality legislative obligations, ensuring information integrity is not compromised
  • Adhere to Contact Centre daily and monthly KPI's

About You
To be successful in this great assignment you will have the following

  • Demonstrated experience working within a highvolume contact centre environment
  • Professional, resilient and confident with a customer service delivery focus
  • Impeccable communication skills, both verbal and written
  • Empathetic nature with remarkable interpersonal skills
  • High attention to detail
  • Superior organisational skills with the ability to multitask and prioritise conflicting deadlines
  • Strong computer literacy and proficiency with MS office suite
  • Flexibility to work a rotating roster between the hours of 7am 7pm Monday's to Friday's
  • Willingness to undergo a National Police Check
  • Fully COVID vaccinated or medically exempt
  • Availability to commence on Friday, 17th February 202
  • Ability to commence and commit to the duration of the assignment
**How to Apply

  • Customer Support

    2 weeks ago

    Newcastle, New South Wales, Australia PeopleFusion Recruitment Specialists Full time

    Contract Type: Temporary/Contract Recruitment Location: Newcastle Specialisation:Customer Service & SalesReference:Contact Name: Natalie Doolan Job Published:March 06, :30Our clients in both the Insurance Building industry and the Medical Industry are seeking multiple customer service professionals to step in to assist their need to scale up quickly in...

  • Customer Care Specialist

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Care SpecialistJoin the Service NSW team of talented, passionate peopleCustomer Care SpecialistTalent PoolFull-time 35 hours per weekLocation Contact Centres -Newcastle, Maitland, Gosford, Lithgow, ParramattaSNSW Grade 5Renumeration - Package includes salary starting at $81,475 base plus superannuation and annual leave loadingAbout Service...

  • Student Support Officer

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • Student Support Officer

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • School Learning Support Officer

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • School Learning Support Officer

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -School Administrative and Support Full time

    Position Information: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • School Learning Support Officer

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • School Learning Support Officer

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -School Administrative and Support Full time

    Position Information: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • School Learning Support Officer

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • School Learning Support Officer

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • School Learning Support Officer

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • School Learning Support Officer

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • School Learning Support Officer

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • Aboriginal Participation Officer

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -Customer Strategy & Technology Full time

    Aboriginal Participation Officer, TfNSW Grade 8Fixed Term Full Time role up to 26 June located in NewcastleOpportunity to make a real impact, shaping the future of NSWAbout usTransport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods...

  • School Learning Support Officer

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -School Administrative and Support Full time

    Position Information: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • School Learning Support Officer

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • School Learning Support Officer

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • School Learning Support Officer

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • Customer Service Leader

    2 weeks ago

    Newcastle, New South Wales, Australia Support Services - InfraBuild Full time

    About the role:Join our team as a Customer Service Team Leader, where you will support a small team of Customer Service Specialists as well as oversee your own portfolio of customers. You will be instrumental in ensuring smooth order processing, resolving supply chain issues, cross-department collaboration, problem solving and handling various customer...

  • Customer Service Officer

    2 weeks ago

    Newcastle, New South Wales, Australia Chubb Fire & Security Pty Ltd Full time

    0013548Newcastle, New South Wales AUCustomer Service Officer - NewcastleAre you looking for an exciting new role with an established market leader in Fire Protection? This is an opportunity to join the friendly team at Chubb Tighes Hill where you will be offered employment stability and progression opportunities as well a range of additional benefits that...