Senior Director Client Delivery

1 week ago

Sydney, New South Wales, Australia Accommodations Plus International Full time

An experienced Procurement Category Manager with experience of a heavily operational based procurement role, the responsibilities include establishing and maintaining existing client relationships within our growing network of Airline and Hotel partners with the sole purpose of generating strategic growth and delivering our contract commitments, through exceptional procurement delivery.

This position requires strategic vision to identify and interpret market trends and set appropriate hotel sourcing strategies.

Along with excellent negotiation skills, extensive contracting experience, and strong team management you will deliver aggressive savings targets to provide maximum value to our customers whilst developing and maintaining progressive supplier relationships.

A leader who is a strategic thinker with strong commercial acumen, a customer focus and the ability to engage effectively with a broad range of stakeholders and partners to drive business outcomes and the ability to communicate at a senior level as well as operational team members.

Developing supplier continuous improvement and applying tools and techniques based on current knowledge of best practice strategic sourcing and the hotel marketplace.

Essential Functions Client Relationship Establish and maintain relationships with key stakeholders at all levels within the airline and hotel partners.

Communicate and meet with major clients on a regular basis to ensure that API deliverables are met.
Create client sourcing strategy based on solid market insights.
Report on strategy and savings matrix for nominated accounts.

Strive to create increased value for the client by providing new points of view and recommendations that are aligned with desired business goals.

Develop and deliver strategic account objectives.
Suggest solutions and innovative ideas to meet client needs.
Manage complaints and problems in a timely and effective manner.
Prepare monthly, quarterly, and annual reports and budget forecasts for client.

Site Inspections Prepare and conduct site inspections domestically and internationally when required to ascertain suitability for airline in line with minimum requirements.

Where necessary, conduct virtual site inspections to assess a hotel's suitability.

Effectively manage union relationships as part of the site inspection process Day to Day Account Management Provide strategic leadership to expand opportunities within assigned accounts.

Communicate to the Vertical Leader on client performance, strategies, and needs.

Coordinate and manage weekly meetings with designated airline to ensure sourcing deliverables remain on target and airline sign off approval processes are followed.

Maintain action log to ensure all parties are aware of action points and follow up resolve points are understood, leading weekly meeting to review with the airline and internally.

Support and help prepare client communications ranging from weekly performance meetings to business reviews.

Assist the Research & Sourcing team in ensuring all details of a destination presentation are accurate and offered to the airline for review.

Document, trouble shoot and resolve operational and sourcing events.
Become knowledgeable with API's technology platforms for the Account Management department.
Maintain spreadsheets and update databases as required.
Support Director or Account Management on assigned projects as requested in line with the growth of the business.

Responsibilities Support other Account Managers/Directors to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the client.

Manage multiple projects and facilitate their success from the original concept to the final implementation.
Provide organization, direction, and coordination for business reviews, ensure savings matrix is maintained accurately.
Support Vertical Leader by providing coaching of other Account Managers/Directors and identifying areas for growth and training opportunities.
Hold weekly planned individual conference call with team members to review current workload.
Key accountability's Develop and implement strategic category management plans.
Manage the central repository for contracts (salesforce), including activity planning and the timely execution of contracts.
Obtain data from varied sources to identify and support fact-driven opportunities.
Ensure analysis is accurate, comprehensive, and robust.
Conduct market analysis to drive hotel sourcing strategies.
Conduct risk analysis to continually review contracts, market opportunities, and take action as required.
Share market knowledge and experience with other team members to support the success of other airline accounts.
Develop, implement, and manage an appropriate SRM Strategy across your client's hotel and ground transport supplier program.

Systems requirements My Crew Care Manage crew member feedback via our online portal for all assigned accounts ensuring any complaints are addressed in a timely fashion accordingly with our hotel partners and documented.

Identify where supplier performance management is required and implement performance improvement plans where necessary.
Ensure the team adds new hotels to the system and ensure all information is accurate.
Hotel Express Actively seek opportunities and negotiate on preferred rates for Crew, Business and Leisure Travel.
Ensure they are loaded and maintained properly on Hotel Express for clients.
ACESVerify all hotel contract information is loaded correctly into ACES for OPS and for Accounting.
Review ACES schedules monthly to ensure hotels are downloading their schedules and identifying any risk in advance.

Assist OPS department with follow up to the hotels to ensure that their schedules are accepted, and trouble shoot any issues.

Verify client back up list is accurate and loaded into ACES for OPS.

Ensure all opportunities (upcoming contract expirations and/or new destinations) are in Salesforce with accurate business start dates and revenue projections.

Ensure contracts are entered into Salesforce prior to contract start date.
Supervisory Responsibility Account Managers/Directors, Account Coordinator and Sourcing team members as required.

Who We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel.

Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience.

API's proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process.

We are looking for dynamic, creative, and tech savvy individuals to join our team.

If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you Other Duties Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

This position operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.

The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.


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