Digital Delivery, Director

1 week ago

Sydney, New South Wales, Australia Korn Ferry Full time

We're excited to welcome a Director who will play a pivotal role in driving the implementation of our solutions and onboarding clients to adopt our methodology resulting in client satisfaction and renewals. In this position, you'll have the chance to contribute to defining the vision, strategy, and roadmap for our L&PD product solutions, while collaborating closely with a diverse team including customers, stakeholders, engineers, designers, and fellow product managers.

Key Responsibilities:

Leadership

  • Drive engagement by creating a climate where people are motivated to do their best to help the Digital business and wider Korn Ferry organization achieve its objectives.
  • Build, lead, grow and motivate the team, ensuring their development as a critical factor for the success of our business with major focus on the L&D and S&S solution expertise, as well as building their project / engagement management capabilities.
  • Manage and report on team performance; set appropriate performance objectives for direct reports and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
  • As a part of the regional delivery leadership team, take active part in the teamwork / team calls, and regional projects (including taking a lead on some regional or local initiatives).
  • Responsible for cascading important information to the team, ensuring alignment of the team with global messages and processes.
  • Ensures that all feedback coming from the team and clients is heard by regional leaders.

Revenue & resource management

  • Ensures timely and accurate backlog management and forecasting on quarterly, monthly and weekly basis.
  • Provides regular communication on team progress/activities.
  • Effectively plans and resources projects to ensure optimum team utilization, and costs,
  • Through the right resource planning, project management, team utilization and realization rate for projects, contributes to the regional gross margin goal.

Client Delivery

  • Support implementation of the L&D and S&S technology solutions in client environments.
  • Identify and implement client usage strategy and effectively enable clients utilizing KF solutions.
  • Managing clients after implementation to suggest and implement feature improvements to existing business practices.
  • Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.
  • Analyze and present (in Partnership with PMs) Quarterly and Annual reviews to all levels of the client organisations, including senior leaders, executive and board level.
  • Responsible for retaining clients through strong client relationship management.
  • Responsible for building and maintaining strong relationships with senior client stakeholders (principally C-suite, VP of Sales). Needs a deep understanding of clients' business needs and strategic objectives and acts as a strategic advisor.
  • Deliver business and organizational insights, helping clients take action on adoption metrics, and finds ways to track ROI on business improvements. Takes a lead role in conducting quarterly business reviews with senior management and other stakeholders, developing and delivering insightful presentations.

Professional Experience/Qualifications:

  • A bachelor's degree or equivalent qualification, Leadership and development and or Sales background
  • 8+ years of experience in a client facing consultative role, sales, business development and or account management experience preferred, including 2-3 years of experience as a leader.
  • Strong understanding of the business environment and impact on company performance.
  • Strong understanding of SalesForce and Microsoft Dynamics with ability of Client Success in the implementation of these.

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