General Practice Medical Receptionist

2 weeks ago

Old Toongabbie, New South Wales, Australia Fitzwilliam Road Medical Centre Full time

Job description

Purpose of position


To organise appointments, maintain records and perform medical & other tasks in order to ensure smooth and efficient functioning of the practice and provide an exceptional standard of care to our patients.


Responsibilities :
The following duties are to be carried out in conjunction with the Practice Policy and Procedures manual where applicable.

Receptionist

  • Must have minimum
    ONE YEAR of
    Best Practice software experience and knowledge.
  • Must have at least a Minimum of
    ONE YEAR experience in
    General Practice as a MEDICAL RECEPTIONIST.
  • Open and Close clinic as per set procedure.
  • To greet patients and other callers at the Practice in a courteous and efficient manner.
  • To answer the telephone promptly and courteously.
  • To make appointments for patients following set procedures.
  • To issue patients invoices/receipts and Private bill as required.
  • To enter and update patient registrations and patient Notes in computer.
  • To deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
  • To deal with emergencies when necessary, following set procedures.
  • Transfer test result calls to nurse or take message.
  • Attend to account queries if possible or refer problem to Practice Manager.
  • To exercise confidentiality in regard to patient care and all aspects of the practice.
  • Ensure abnormal result policy is adhered to.
  • Maintain practice in a tidy and welcoming manner.
  • Ensure Registration, Health Summaries, Patient Information sheets, New Patient Packs and information displays are correct and current and enough in supply.
  • Ensure patients are not required to wait excessive periods of time for an appointment, and that patients are informed of possible delays.
  • Assist doctors and nurses by making phone calls, photocopying etc.
  • Read communication book.
  • Fill in roster when staff away on leave and sick leave.

Administration

  • Preparing and recording outgoing mail and posting daily.
  • Open and distribute incoming mail.
  • Scanning and/or filing patient correspondence, results etc.
  • Maintain patient information, delete patients no longer attending and deceased, updating current information, linking family members and unlinking independent children, archiving.

Other Duties

  • To actively participate in general staff meetings.
  • To attend training sessions inhouse and external courses when required.
  • Prepare morning and afternoon tea on shared roster.
  • General housekeeping such as tidying and cleaning of waiting room etc. when necessary.
  • To undertake other duties as required from time to time by the Practice Manager, Nurses and Doctors.
  • Knowledge of occupational health and safety principles including infection control.
  • Consistently be aware of OHS requirements and comply with them.
Provided with PPE and hand sanitizers

Job Types:
Part-time, Casual

Pay:
$ $30.00 per hour

Expected hours:
per week

Benefits:

  • Professional development assistance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Application Question(s):

  • Customer Service Experience

Experience:

Best Practice Software: 1 year (required)

  • General Practice Medical receptionist: 1 year (required)

Work Authorisation:

  • Australia (required)

Work Location:
In person

Expected Start Date: 04/07/2024

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