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Member Experience Specialist

3 months ago

Surry Hills, New South Wales, Australia Police Bank Full time
Police Bank is one of Australia's fastest growing Mutual Banks.

We are a progressive, purpose-driven financial institution, and we pride ourselves on offering a competitive range of financial products and services, all of which have been created with the needs of our members at front of mind.


About the role

  • Utilise your existing customer service experience in this fantastic opportunity where you will be cross trained and shown the ins and outs of what it takes to work in a Bank
  • Meeting and greeting members and proactively assisting with their banking needs
  • Actively promote our products and services
  • Meeting branch and individual KPIs and targets
  • Undertake ad hoc administrative work using our Police Bank systems.
  • You are based in our Surry Hills Branch you will be required to be on site 5 days a week

About you

  • You have a cando attitude and a willingness to learn
  • You are a team player, passionate about helping customers and willing to pull your sleeves up to get the work done.

Why you'll love us

  • This exciting role offers significant learning and development opportunities. You will be working for a manager who genuinely is happy to provide any cross training and ongoing mentor
  • We are all passionate about what we do. We value feedback and open conversations.
  • We are highly inclusive and highly supportive in our team culture

Police Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. This role is open to Australian and New Zealand Citizens and permanent residents only**.