Case Worker

2 weeks ago

Townsville, Queensland, Australia Australian Red Cross Full time

Case Worker - Homelessness Hub – Townsville

Townsville QLD, Australia Req #799
Friday, 31 May 2024

  • Townsville location
  • Part time hours (0.6 FTE)
  • Maximum term contract until 30 June 2024
  • Work for the world's largest humanitarian movement

About us

Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

The Homelessness Service Hub provides a range of information, support, housing and specialist services to assist people who are homeless or at risk of homelessness. The Hub is a single entry point to find housing and support in Townsville.

Working at the Hub, and other Red Cross Homelessness and Housing Services you will provide assessment and referral support alongside streamlined case management tasks to individuals and families, operating from a strengths based and capacity building framework to achieve positive and sustainable outcomes.

What you will bring

  • Demonstrated knowledge of evidence based case management strategies and principles
  • Experience in delivering case management services to people 'at risk' of and/or experiencing vulnerabilities in a client focused way
  • Experience in administering Brokerage funds in the context of case management plans
  • Demonstrated ability to work directly with clients at risk of homelessness who have complex needs from a variety of cultural backgrounds
  • Demonstrated experience in establishing strong and effective partnerships with community groups, service providers and other key stakeholders
  • Demonstrated experience in working with Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse people and communities
  • Highly developed verbal and written communication skills with proficiency in MS Office and client databases
  • A current Working with Children check (Blue Card) is a mandatory requirement for this role

Benefits that act for you, while you act for humanity

Financial wellbeing: In addition to your pay, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your pay. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs.

Career development: Access to learning, training, and development courses

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 4. Salary from $82, FTE) + superannuation + access to salary packaging.

For additional enquiries, please contact Maria Smith on for a confidential discussion.

Applications close at close of business on 16 June 2024

Job Ref #: 799

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.

Other details

  • Job family Case Management
  • Job function Individual Contributor
  • Pay type Salary

Apply now

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