Case Worker

2 weeks ago


Townsville, Queensland, Australia Australian Red Cross Full time

Case Worker - Community Programs (Townsville)

Townsville QLD, Australia Req #790
Thursday, 16 May 2024

  • Choose from Part time or Full time hours
  • Opportunities across a range of programs to support people to maintain their housing and avoid homelessness
  • Maximum term until 30 June 2024
  • Townsville location

About Red Cross

Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

Red Cross supports people to maintain their housing and avoid homelessness through a range of programs:

The Street to Home program supports people who are sleeping rough or experiencing chronic homelessness in the Townsville area to move into stable, long-term housing. The program is based on a case management model to help clients participate within the community, and in education and employment.

The Homelessness Service Hub provides a range of information, support, housing and specialist services to assist people who are homeless or at risk of homelessness. The Hub is a single entry point to find housing and support in Townsville.

Homestay supports people to maintain their current accommodation or to access more sustainable accommodation.

In this roe, you will provide case management support to individuals and families experiencing vulnerabilities in Townsville. You will operate from a strengths based and capacity building framework to ensure the promotion of social inclusion, human rights, participation and consumer choice.

What you will bring

  • Sound casework/ case management experience including holistic assessment of client needs and development of case plans
  • Demonstrated ability to work directly with clients at risk of homelessness who have complex needs
  • Experience in working competently with staff and clients from cultural and linguistically diverse backgrounds with respect and humility
  • Well-developed interpersonal and written communication skills
  • Working with Children Check (Blue Card)

Benefits that act for you, while you act for humanity

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs.

Work/Life Flexibility: You can access flexible working arrangements, paid 'Me' day just for you and a wide range of other paid leave options

Career development: Access to ongoing learning, training, and development courses

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 4. Salary from $82,063.28 FTE + superannuation + access to salary packaging.

Applications close at close of business on 30 May 2024.

Job Ref #: 790

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.

Other details

  • Job family Case Management
  • Job function Individual Contributor
  • Pay type Salary

Apply now


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