Service Planner- South

2 weeks ago

Blacktown, New South Wales, Australia Atlas Copco Australia Pty Ltd Full time

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Join Atlas Copco, where innovation meets industry. We spend our days collaborating with clients to transform industrial concepts into cutting-edge, smart connected air and gas solutions. Our dynamic team, fuelled by passion and expertise, delivers sustainable value across diverse industries.

We are actively seeking an experienced Service Planner to join our team in Blacktown to help cover our South region and play a key role contributing to our vision of being "first in mind, first in choice".

Your Key Mission:

  • Ensure highest customer satisfaction by efficiently managing available service resources and overseeing service execution through Technicians.
  • Act as a vital link between customer expectations and internal resources, adept at balancing both to optimize efficiency and ensure customer satisfaction.
  • Understand customer service requests and translate them into actionable service solutions, taking full ownership of delivery.
  • Empowered to make commercial decisions within defined limits to promptly resolve any customer issues.
  • Responsible for managing the entire customer experience, from initial inquiry to obtaining purchase orders, scheduling, service delivery, invoicing, and payment.


To succeed, you will need

  • Must have proficiency in team coordination.
  • Familiarity with SAP advantageous
  • Outstanding customer service and communication abilities
  • Capacity to handle multiple priorities and meet deadlines effectively.
  • Previous experience in service scheduling within a trade or service-oriented firm is beneficial.
  • Demonstrates a flexible, professional demeanor with a proactive "can-do" attitude and a commitment to continuous learning.

In return, we offer you

  • Competitive base salary plus superannuation
  • You will be provided with a company-provided laptop
  • Convenient working office located in Blacktown with plenty of onsite parking.
  • Ongoing training with access to an internal learning system, which includes LinkedIn learning modules
  • Join a stable organization at the forefront of the industry, where quality equipment is carefully crafted with service excellence in mind.

​

City
Blacktown (CENTRAL)

Recruiter

Hiring Manager
Jason Harris

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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