On Call Customer Service Officer

1 week ago


Blacktown, New South Wales, Australia Blacktown City Council Full time

Blacktown is a vibrant city located in the very heart of Greater Sydney, halfway between Sydney City and the Blue Mountains.

It is a city of ambition and excitement.

With a total of 54 residential suburbs, and population of 403,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.

Working in Blacktown City provides a wealth of professional opportunities.

Blacktown City Council is the largest council in New South Wales, 4th largest in Australia and a leader in the development of the western Sydney region.

With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 644,000.

There has never been a more exciting time to join one of Sydney's most dynamic and high-performing councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.


About the opportunity
Our Blacktown City Information Centre is at the forefront of the Council's interface with its customers.

We have multiple exciting opportunities within our award winning call centre for experienced Customer Service Officers to work as on call casuals.


We are looking for someone who is interested in joining a highly competent team with a focus on providing high-quality support and service to its customers through meeting and exceeding their needs.

You will be providing support to customers over the phone within the call centre and in person at the customer service counter.

Our hours of operation are 8.00 am to 5.30 pm, Monday to Friday. Your start and finish times will vary in accordance with our business needs.

Qualifications and experience

Essential:

  • Completion of the Higher School Certificate or Statement of Attainment in a related field
  • A minimum of 12 months of customer service experience in either telephone or facetoface enquiries in a highvolume area

Desirable:

  • Experience in Local Government.

Remuneration and benefits
The salary and conditions of employment are in accordance with Blacktown City Council's Enterprise Agreement.

  • Entry level for this position starts at $ per hour plus 25% casual loading
  • Casual working hours
  • Employee benefits such as leave entitlements (where applicable), 11% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety
Blacktown City Council is committed to safety.

We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description
Click
here to view or download the position description.

  • Have your resume and any other relevant documentation ready to attach.

Closing date:
Friday 1 September 2023, 11.59 pm


Contact officer:
Christopher Cooper on ****Internal ref: Casual

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