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Customer Service Officer

3 months ago

Malaga, Western Australia KBH Solutions Full time
Salary $33 per hour plus Super

  • ASAP Start 2 weeks with possible extension
  • Based in Malaga
Delivering consistently excellent customer service and first "call" resolution on every interaction with a customer is their goal.

Your key responsibilities in the role include:

  • Handling inbound calls/queries relating to services
  • Ability to problem solve and refer queries to the correct department
  • Ability to identify retention issues
  • Ability to work as part of a team assisting coworkers where needed
To be successful in this role you will need to demonstrate:

  • Excellent customer service and communication skills
  • Prior experience working in a Contact Centre environment
  • Strong rapport building and problem solving skills
  • Excellent people skills, with a focus on customer service
  • Have a sense of urgency and be able to multitask and handle matters promptly.
  • A quick learner with a "can do" attitude.
The role is a short-term contract with the possibility of an extension, working Monday to Friday 8am to 4pm

If you have any specific questions relating to this role, please contact Vanessa on or APPLY ASAP.