Customer Relationship Management Officer

1 week ago

Sydney, New South Wales, Australia Adecco Full time
Full Australian Working rights

  • Working for a reputable Educational Institute
  • Prior experience international relations and education highly desirable

Client Details
Reputable Educational Institute and State Govt Department.

Description


The Customer Relationship Management (CRM) Officer will be reporting to International Student Conversion & Admissions Lead and is responsible for triaging, analysing and responding to enrolment enquiries in order to refer these on to the Admissions Support Officers.

The position will also maintain, grow and continuously improve the CRM system into a direct sales channel for the student recruitment team.


  • Interrogate the CRM system on the success of lead generation activities by measuring shifts in key metrics and provide data, analytics and ongoing contact with international students.
  • Analyse CRM requests in order to determine the most efficient customer service approach (i.e. provision directly to the Recruitment team and Admissions Support Officers or to the Admissions and Conversion Specialist).
  • Build, grow and market to a database of International student alumni to engage and develop them as brand ambassadors.
  • Maintain a working relationship and build rapport with the marketing team to ensure the CRM system works effectively and is integrated with the Student Management System (SMS).
  • Respond to Customer Relationship Management Database (CRM) matters to mitigate delays in responding to student enquiries and impacting on the overall student experience.
  • Reflect the institutes values in the way you work and abide by policies and procedures to ensure a safe, healthy and inclusive work environment.
  • Place the customer at the centre of all decision making.
  • Work with the Line Manager to develop and review meaningful performance management and development plans.

Profile

  • MUST have full Australian working rights
  • Able to pass a police check
  • Current WWCC
  • Educational qualifications in a relevant discipline or equivalent skills
  • Prior experience international relations and education highly desirable

Job Offer
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