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Computer Technician

3 months ago

Parramatta, New South Wales, Australia people2people Full time
Our client is a worldwide well-known and highly respected brand in the electronics industry.

With expansion to their business, we have now an opportunity for an experienced Technical Repairs Officer to join the team.

This role is responsible for providing quality technical supports and services for B2B/ Enterprise customers.

Primary product category for this position to handle will be LED signage video wall but other types of commercial display products such as large format display, Hospitality screen with IP TV solution and Monitor products will also be its responsibility.

Executing service processes for eligible B2B customers including warranty repair, RMA process, managing escalations. Keeping operational visibility and transparent reporting skill to management team is required.

About the role:

  • Perform assembly of fine electronics components, testing and calibration of B2B products
  • Overall responsibility for technical support on Smart LED signage and Commercial Display products to design specifications and quality standards.
  • Running LED module RMA process & executing repairs.
  • Analyse and Execute Repairs on warranty parts as required and guide service partners in troubleshooting AD-HOC maintenance services.
  • Perform Service Order bookings and organise shipments to repair centres and service partners.

About you:

  • Qualification in Electronics/Electrical or related field
  • 1+ years of experience as a graduate or technician or similar is desirable.
  • Have basic proficiency in electronic products, components and soldering.
  • Ability to work independently and as part of a team

The perks:

  • Onsite parking
  • Generous employee discount
  • Discounts across over 400 retail partners
  • Access to online wellness portal
  • Heavily discounted gym membership
  • Onsite wellness and relaxation room
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