Workforce Analyst

1 week ago


Brisbane, Queensland, Australia Transport and Main Roads Full time

As the Workforce Analyst, you have a customer-centric approach to your work and are passionate planning to ensure teams are resourced to achieve their required business outcomes and Service Level Agreements.


Accountabilities include:

  • Create accurate long and short term forecasts using metrics to produce capacity and resource plans to management teams.
  • Work as part of the management team, to ensure appropriate resourcing of level 1 & 2 ICT remote and onsite support teams to meet customer and business requirements.
  • Provide data, reporting and meaningful analysis to management teams, regarding the performance levels and Key Performance Indicators of their Level 1 & 2 ICT remote and on site teams.
  • Proactively analyse, track, manage and modify resource and forecast plans, assessing operational performance on an intraday, daily, weekly and longterm basis, and escalate to senior management teams as required

About you:


Your background in workforce planning and reporting will elevate our ability to understand our business to meet and react to changing Customer demands across remote and on-site support ICT teams.

Workforce and capacity plans will ensure that the teams can continue to be resourced at a level where they can provide expert, high quality support to their customers.

You will have strong communication skills including an ability to visualise data and provide analysis to solve complex business problems.


Benefits and perks of the role:

  • Flexible working options.
  • Generous superannuation.
  • Health and wellbeing program which includes a yearly gym and fitness reimbursement to a capped value per annum.
  • Vast learning and development options.
  • Free onsite employee car park.
Applications to remain current for 12 months

Job Ad Reference:
QLD/485112/23

Closing Date:
Friday, 12 May 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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