Practice Manager

2 weeks ago

Ryde, Australia VetPartners Full time

Description

We are looking for a Full-Time Practice Manager to join our friendly and experienced team at Ryde Veterinary Clinic

Ryde Veterinary Clinic is a well equipped and purpose-built veterinary hospital boasting 2 consult rooms, treatment area, and dedicated surgical suite.

We can offer you a fantastic working environment, with a loyal established client base and friendly and experienced staff members We highly encourage our staff to participate in continuing education to ensure we are always providing our patients and clients with a high standard of care

About The Role

The success of the practice manager is driven by their ability to co-ordinate the business, people, operations and services of the clinic. The ideal candidate will thrive on managing a busy clinical setting which involves:

  • Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.
  • Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
  • Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
  • Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
  • Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
  • Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
  • Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments.
  • Leading on company initiatives, projects and technology.
  • Bringing a transparent leadership style focused on collaboration and engagement.

About you:

  • Cert IV in Veterinary Nursing with a minimum of 2 years clinical nursing experience
  • Experience with practice management systems or appointment book management skills and are computer confident
  • Have strong problem solving, decision making and organisational skills
  • Good understanding of people and employment obligations
  • Good knowledge of workplace health and safety regulations
  • A genuine love for animals and their people
  • Passionate about client communication and advocate patient welfare
  • A keen desire to deliver excellent standards of patient care and personalised customer service at all times
  • A team player with a healthy 'can do' attitude and enjoy being part of a positive team culture

What you'll get:

  • Friendly and welcoming team with a strong focus on team culture and stability
  • Encouraged Training and Development, including access to our learning and development team and training centers.
  • Excellent Career and skills growth opportunity
  • A dynamic, interesting, and varied role

Apply Now
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please apply online with your CV and cover letter.


Reference: CS RR-5794

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