Food and Beverage Duty Manager

2 weeks ago

Sanctuary Cove, Queensland, Australia InterContinental Full time

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.


As the first InterContinental Resort to land in Australia, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the beautiful surrounds of Sanctuary Cove.

At InterContinental Sanctuary Cove Resort we are looking for a
Food & Beverage Duty Manager to join our team.

What is the job?


Under the general direction of the Assistant Food & Beverage Manager, you will oversee the smooth operation of the food & beverage operation outlets while ensuring we provide guests with food and beverage products and service in line with InterContinental standards, InterContinental Brand Service Behaviours and the IHG Winning Ways.


You will be responsible for driving the development of people, creating and maintaining unique guest experiences, executing on brand standards, and building awareness of the resort, its product offerings and brand in the local community.


Your day to day -

  • Ensure smooth service of all outlets including delegating team where required.
  • To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items using the outlet pointofsales system.
  • Keep abreast of all modifications to accounting policies and procedures.
  • Promote interhotel sales and inhouse facilities
  • Assist the Assistant Food & Beverage Manager in regularly monitoring rosters to ensure all shifts are covered and make adjustments where necessary.
  • Ensure all credit and financial transactions are handled in a secure manner.
  • Assist in direct daytoday staffing requirements, plan and assign work, and establish performance expectations.
  • Educate and train all team members in compliance with governmental regulations. Ensure colleagues are properly trained in quality and service standards and has the tools and equipment to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Ensure a safe and secure environment for guests, team members across the Food & Beverage operation in compliance with hotel's or owner's policies and procedures and regulatory requirements.
  • Maintains exemplary deportment standards of behaviour, appearance and attitude as expected in an IHG Brand.
  • Endeavour to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program members and other VIP's and with reference to their health or safety.
  • Adhere to licensing laws as per Responsible Service of Alcohol and house policies.

Qualifications and Experience

  • Secondary Education or equivalent.
  • Minimum 5 years restaurant management experience
  • Friendly Persona
  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Time management skills, delegation, a drive for results and strong employee engagement skills.
  • Neat Personal Presentation
  • Able to read and write basic English
  • Ability to work flexible hours
  • RSA is essential


Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

  • Paid birthday leave
  • Hotel perks like accommodation and food & beverage discounts
  • Enhanced parental leave
  • Proactive health days and flexible work options.
  • Your career journey will be supported through our lifelong development program
  • IHG Career Milestone celebrations
  • Transfer of entitlements as you move and grow with IHG.
  • Access to our discount retail platform that makes your pay for even further
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You must have full working rights in Australia_


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today and let's #GoFurtherTogether.

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