Assistant Night Manager Intercontinental Sanctuary
2 weeks ago
About us
As the world's first international luxury travel hotel brand, InterContinental Hotels & Resorts has been pioneering new international destinations for decades.
Each of our hotels is a destination in its own right, and we are dedicated to those who appreciate and enjoy The InterContinental Life - the glamour and exhilaration of fascinating places, mixed with our international know-how and local cultural wisdom.
InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the beautiful surrounds of Sanctuary Cove.
With 251 distinctive guest rooms and suites, promising charm, elegance and privacy, InterContinental Sanctuary Cove Resort offers guests an memorable experience during their stay.
As a full time Assistant Night Manager, you will be one of the key leaders of our Resort overnight, driving the service culture and overseeing all aspects of the Guest Services operations.
Your day to day
You will be required to work on a seven-day rotating roster on overnight shifts and will play a key role in ensuring the accurate auditing and balancing of the hotels accounts and the safety and security of all hotel guests and colleagues during the hours of 10.30pm to 7.00am.
You will be responsible for ensuring all guests feel welcome and comfortable whenever they have contact with the Front Office Department; responding to their needs and resolving any issues that arise confidently and independently, as well as supporting other colleagues across the Resort.
In partnership with the Night Manager, you will also being responsible for the overall operation of the business where senior leadership and the Resort are not present.
- Coaching and development of team around systems, service delivery, brand and standards
- Guest service and problem resolution
- Driving financial and soft targets and metrics
- Seeking, monitoring and assessing guest feedback and putting into place detailed action plans focussed on enhancing the guest journey
- Ensuring a safe and secure environment for guests and colleagues
- Driving colleague engagement and brand pride across the Rooms Division
- Managing PM accounts ensuring efficient settlement and nightly reconciliations and any followup required.
- Maintaining cashiers floats, reporting, auditing and balances.
- Filing, reporting and other administration as required.
- Monitoring guest billing.
- Conducting inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking.
- Reviewing, monitoring and delivering early morning wake up calls.
What we need from you
Ideally you will have previous experience in accounting or finance and will have at least 2-3 years experience in an upscale hotel, resort or equivalent environment as a Duty Manager, Front Office Supervisor or similar leadership capacity and are looking for your next challenge in your career.
You will have excellent attention to detail, an affinity for numbers and the ability to balance a variety of priorities to ensure all are completed each night on shift.
You'll have great communication skills, a passion for delivering excellent customer service and enjoy taking ownership for resolving guest issues on your shift.
To deliver on all aspects of the role you will also need to hold a valid Queensland Responsible Service of Alcohol certification and a current open drivers licence and proficiency with Opera would be a plus.
You must also hold the appropriate work rights to work within Australia and be flexible to work overnights across the week, including on public holidays as required.
What we offer
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
- Paid birthday leave
- Hotel perks like accommodation and food & beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options.
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG.
- Access to our discount retail platform that makes your pay for even further
**Follow us on Linkedin
-
You must have full working rights in Australia_
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.
-
Sanctuary Cove, Queensland, Australia InterContinental Full timeIAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...
-
Sanctuary Cove, Queensland, Australia InterContinental Full timeAbout usAs the world's first international luxury travel hotel brand, InterContinental Hotels & Resorts has been pioneering new international destinations for decades. Each of our hotels is a destination in its own right, and we are dedicated to those who appreciate and enjoy The InterContinental Life - the glamour and exhilaration of fascinating places,...
-
Sanctuary Cove, Queensland, Australia InterContinental Full timeAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.As the first InterContinental Resort to land in Australia, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the beautiful surrounds of Sanctuary Cove....
-
Sanctuary Cove, Queensland, Australia InterContinental Full timeAbout usAs the first InterContinental Resort to land in Australia, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the beautiful surrounds of Sanctuary CoveA canvas of possibility: a sanctuary of lagoon sands and lush grounds, paving the way for unique event spaces bursting with...
-
Sanctuary Cove, Queensland, Australia InterContinental Full timeAs the first InterContinental Resort to land in Australia, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the beautiful surrounds of Sanctuary Cove.At InterContinental Sanctuary Cove Resort we are looking for Food & Beverage Operations Manager to join our team.What is the...
-
Assistant Events Services Manager
2 weeks ago
Sanctuary Cove, Queensland, Australia InterContinental Full timeAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...
-
Food and Beverage Duty Manager
2 weeks ago
Sanctuary Cove, Queensland, Australia InterContinental Full timeAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...
-
Reservations Manager
2 weeks ago
Sanctuary Cove, Queensland, Australia InterContinental Full timeAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...
-
Event Planning Executive
2 weeks ago
Sanctuary Cove, Queensland, Australia InterContinental Full timeAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...
-
Wedding and Event Planning Executive
2 weeks ago
Sanctuary Cove, Queensland, Australia InterContinental Full timeAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...
-
Food and Beverage Coordinator
2 weeks ago
Sanctuary Cove, Queensland, Australia InterContinental Full timeAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...
-
Bell Attendant
2 weeks ago
Sanctuary Cove, Queensland, Australia InterContinental Full timeAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...
-
Pool Technician
2 weeks ago
Sanctuary Cove, Queensland, Australia InterContinental Full timeAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...
-
Bell Attendant
2 weeks ago
Sanctuary Cove, Queensland, Australia InterContinental Full timeAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...
-
Reservations Team Leader
2 weeks ago
Sanctuary Cove, Queensland, Australia InterContinental Full timeAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...
-
Guest Service Agent
2 weeks ago
Sanctuary Cove, Queensland, Australia InterContinental Full timeAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...
-
Room Attendant
2 weeks ago
Sanctuary Cove, Queensland, Australia InterContinental Full timeAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.As the first InterContinental Resort to land in Australia, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the beautiful surrounds of Sanctuary Cove....
-
Bell Attendant
2 weeks ago
Sanctuary Cove, Queensland, Australia InterContinental Full timeABOUT USInterContinentals Hotels are one of the world's leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in 889,164 rooms in more than 6,000 hotels per year.You'll know some or all of our 16 hotel brands. They are some of the best known and most popular in the world - InterContinental Hotels & Resorts, Holiday...
-
Public Areas Attendant
2 weeks ago
Sanctuary Cove, Queensland, Australia InterContinental Full timeInterContinental is the world's largest family of luxury hotels. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.As the first InterContinental Resort to land in Australia, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate,...
-
Reservations Agent
2 weeks ago
Sanctuary Cove, Queensland, Australia InterContinental Full timeAbout UsIHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.The InterContinental Hayman Island Resort will immerse you in the wonders...
