Reporting Analyst

2 weeks ago

Port Melbourne, Australia Transurban Full time

Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.

About the role

We're seeking a Reporting Analyst to focus on Customer reporting and insights pertaining to Transurban's Operating Assets.This includes the reporting of key metrics within the Customer Operations team including; Dashboards, Benchmarking Reports, Commercial Accounts, Billing, Credit & Enforcement and Product & Channels.

You'll join an innovative team who work collaboratively to solve business problems using data-driven insights.

As our Reporting Analyst, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging and exciting work.

Day-to-day, you will:

Work closely with the Data Engineer and Data team to understand which datasets and transformations are required for reportsDevelop and test reporting solutions developed to ensure reports built are fit for purpose and data is accurate. Responsible for accuracy and completeness as well as closure of reporting periods.Produce reports in a timely manner to meet the needs of the various business units in line with reporting best practicesReport on key Customer related metrics; including NPS, Grade of Service, Gross NAT, Net NAT, Customer Complaints etcTake a national view on all Customer Operations metrics; analyse and comment on trends to support Customer Operations benchmarkingDesign and develop reports/dashboards and customer insights to support Customer future state objectives and demonstrate the impacts of new data driven strategiesIdentify process improvements opportunities from data sourcing, ingestion, modelling, reporting, testing and deploying aspects

This role will suit someone with a curious mind and transferrable skills and experiences, including:

Tertiary qualifications in a relevant technical fieldExtensive experience in the reporting of data and development of new reporting practicesWell-developed understanding of data and data structures, including ability to interrogate data.Experience in manipulating and analysing complex, high-volume, high-dimensionality data from varying sourcesFamiliarity with relational databases, SQL, ETL tools, Tableau and/or Yellowfin (desirable)Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner Strong interpersonal, oral and written communication and presentation skillsHigh degree of presentation skills and capability in preparation of regular reporting material

If you meet some of these requirements, but not all, we encourage you to submit your application.

With a career at Transurban, you'll enjoy a range of benefits, including:

A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as wellLearning and development opportunities to support your career interestsHealth and wellbeing support—access to Headspace and our EAP program, wellness facilities, and moreShare offers and insurance benefitsSocial activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

Ready to help us keep cities moving? Apply today

Job Type:

Permanent

Closing Date:

14-July-2024 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:

Melbourne CBD & Inner Suburbs Melbourne VIC

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