Arranger/conductor - Pt 3D/w - Ghm Kelvin Grove

2 weeks ago

Kelvin Grove, Queensland, Australia Invocare Full time

If you have a genuine desire to help people and families in their time of need, then this could be the career path you have been looking for.


The Arranger/Conductor is responsible for:
Arranging Funerals

  • Identify service requirements with sensitivity to client grief, beliefs, traditions, rituals and special requests
  • Maintain knowledge of products and services and offer these to satisfy funeral service needs
  • Develop and communicate the funeral plan to the client
  • Complete documentation, establish a client contract and explain costs and payment terms
  • Liaise with service providers, such as clergy, florist, newspapers and other suppliers
  • Respond to client requests, concerns, complaints and unforeseen circumstances
Conducting Funerals

  • Prepare, direct, coordinate and monitor all aspects of the funeral aligned to the funeral plan and InvoCare policies and quality standards
  • Conduct procedures with client sensitivity (grief, beliefs, traditions/rituals, requests)
  • Be familiar with and check accuracy of all documentation for burials and cremations.
  • Coordinate, instruct and monitor the funeral team throughout the funeral process
  • Monitor vehicle and equipment, use, cleanliness and needs
  • Ensure the safety of the funeral team, family and guests is assessed and risk plans implemented
To be successful in this role all that is required is:

  • Demonstrated ability to deliver exceptional customer service
  • Ability to deliver a standard of care for our client families with sensitivity and empathy
  • Strong emotional intelligence and multicultural awareness
  • Current unrestricted drivers' license.
  • Strong attention to detail, oral and written communication and an ability to follow direction

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