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Customer Support Manager

3 months ago

Logan Central, Queensland, Australia Opal HealthCare Full time

At Opal HealthCare, we know that companies don't succeed, people do.

We work to provide opportunities for a rewarding and meaningful career, and we are always living and breathing our purpose to bring joy to those we care for. In joining Opal, you will have access to a range of benefits including:

  • Work/life balance – full time role with Monday to Friday hours
  • Leadership Opportunity – manage your own team and department
  • Career Progression and Development Pathways – we have developed a number of internal leadership courses, as well as mapped pathways to leadership and management roles across all of Opal
  • Ongoing growth and learning – gain access to the Opal Healthcare Academy and Opal Scholarships for further study – you could be offered a package valued at up to $15,000 over a period of 3 years to elevate your career
  • Employee Referral Program – earn bonuses for inviting your friends to work with us, with no limit on the number of referrals you can make
  • Employee Assistance Program – available to all team members through our provider – Lifeworks, for when you need extra support
  • Over 100 locations across Australia – we are one of Australia's largest Residential Aged Care Providers and operate in 5 states. If you need to relocate or wish to transfer between Care Communities for career progression, we can support you

Role requirements and responsibilities:

  • Experience in Sales/Administration roles (Aged Care Preferred)
  • Management of customer enquiries, conduction of site tours
  • Management of sales pipeline to improve conversion rates
  • Implementing sales programs to improve uptake of additional services
  • Monitoring service standards and customer feedback
  • Reception and other administration duties where required

Please note all applicants must be willing to complete a pre-employment medical, police clearance and NDIS worker's clearance.