Investigation Support Officer

2 weeks ago

Canberra, ACT, Australia Easy Authoring Full time
  • Contract role till the end of July 2024 with possible extension.
  • Hourly rate up to $57.32/ hour + Super.
  • Hybrid work (3 days WFH + 2 day from the Canberra office).
  • Immediate start

PURPOSE OF THE ROLE:
As a part of your role, you will undertake a variety of administrative support and coordination within the investigation team such as assisting with workflow triage, organisation of meetings and preparation of internal and external reports and will often be the first point of contact for the unit.

KEY ACCOUNTABILITIES:

  • Monitor incoming emails and phone calls to ensure correspondence is prioritised and actioned.
  • Coordinate meetings/interviews run by investigation team.
  • Initial triage of incoming notifications and complaints made to Education and Care Regulation and Support branch.
  • Obtain and organise information for use in initial assessments and investigations.
  • Manage investigation team assets and equipment in collaboration with Branch administration officer.

ESSENTIAL REQUIREMENTS:

  • Strong organisational skills including the ability to effectively manage workloads, to deliver high quality customer service and meeting workplace objectives within tight timelines and competing priorities.
  • Well-developed communication skill, both written and oral, and the ability to liaise with a range of stakeholder and actively promote an environment committed to quality customer service.
  • Proven proficiency with Microsoft office products.
  • A current driver's licence. (to drive fleet cars when required).
  • An interest in learning about government regulatory investigation process.


If this sounds like you, please submit your resume by clicking the 'Apply Now' button. For further information about this role, please contact Kiran at or drop an email to

About Easy Authoring:
Established in 2006, EasyA helps job seekers find the right opportunity to match their skill set and career progression. We are the authorised suppliers to NSW, ACT, QLD, the Federal government, and multiple corporations.

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