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Technical Analyst/implementation Lead
2 weeks ago
Work options:
Hybrid
- Participate in the handoff of postproduction bug fixes and enhancements planning for subsequent minireleases
- Monitor and evaluate post production service level results and client satisfaction
- Conducts tests or test planning sessions, provides input for feasibility and prepares user documentation and followup evaluation
- Coordinate with testing team and assist with the development of requirement traceability matrixes, process change matrixes, and user acceptance test cases to ensure user requirements are fulfilled
- Communicate regularly the status of Marketing initiatives to the Leveraging Opportunities Transformation Office, the broad implementation team, and the various stakeholder groups
Experience and Skills required:
- 2+ Years experience technical analyst who will be able to prepare delivery into production, post testing activities
- Requires advanced interpersonal skills with the ability to work with both management and staff employees
- Influencing and engaging teams in meeting agreed upon outcomes
- Communicating and collaborating with key stakeholders to engender trust and commitment
- Splunk reporting, ServiceNow experience (as Service Owner/SDM), CMDB concepts
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