Admissions Analyst

2 weeks ago

Sydney, New South Wales, Australia SEA LIFE Full time

Admissions Analyst
Admin Building (at rear of Aquarium), 1-5 Wheat Road; Darling Harbour
Sydney, NSW, 2000
Australia

***Would you like to work for a global leader in visitor entertainment?

We currently have a fantastic opportunity to join our team as an
Admissions Analyst at Merlin Entertainments.

Who are Merlin Entertainments?


Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play.

We operate in over 140 attractions across 25 countries, delivering memorable experiences to nearly 65 million visitors a year.


Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources.

We strive to achieve this goal through our 3 charities:
Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

Our culture
We are a business built on FUN, and a role with Merlin is unlike a job anywhere else. Every day we work our magic in a variety of wonderful ways, whether it's counting penguins, crafting the perfect celebrity eyebrows or offering vital support behind the scenes, each of us are focused on creating magic memories for our guests every day, and it's fair to say we love what we do


We may be a fast-moving global business, but we're proud to say we're a down-to-earth, caring and supportive bunch too.

We are truly committed to developing and supporting our amazing staff members to allow them to flourish in their roles and forge an exciting career at Merlin.


About the Role


Based in Sydney, you will be reporting to the APAC Ticketing & Merchandising Manager, primarily supporting the attractions to manage the Accesso (ticketing) database and operating system.


Your duties include but are not limited to:

  • Identify best package solutions to deliver sales & promotional campaigns
  • Liaise with both Accesso & attraction teams to deliver, test and launch new package requests
  • Maintain the Accesso database (users, packages, promotions) and ensure system meets all audit requirements
  • Maintain the disbursement matrix for ANZ sites which categorises products for the revenue reporting system, TM
  • Setup new users, password resets and provide system training where required
  • Act as the main contact to liaise with Regional Trade and Digital teams, local finance, and operations teams for any issues and for API/Ingresso setup
  • Provide cover for other Accesso Super Users in other attractions as and when required
  • Assist in daily and weekly reporting
  • Ad hoc analysis as requested

About You
A passion for working in the tourism/attraction industry is essential for any of our roles.

You will also have:

  • The ability to build relationships with vendors, business partners and stakeholders
  • Great Attention to detail
  • Experience in data management with analytical and report writing skills
  • Knowledge of Merlin's brands, product offering, and operating processes is highly desirable
  • Proficient in written and spoken English and another Southeast Asian language is an advantage

Benefits

  • Corporate benefits including free access to all our attractions worldwide
  • Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
  • Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
  • Autonomy to introduce disruptive thinking in your profession
  • Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
  • Being part of a business built on
    _fun_**So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do then we want to hear from you

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too.

We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together.

Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation.

Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

LI-AM3

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