Online Tech Manager for Sydney

2 weeks ago

Sydney, New South Wales, Australia Sabre Full time
Sabre is a technology company that powers the global travel industry.

By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.


Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Description

We are seeking a highly skilled and experienced product consultant to join our dynamic APAC team.

As an Online Tech Manager, you will play a pivotal role in winning new businesses, helping our customers integrate with Sabre APIs and other relevant products, and optimizing their workflows to meet both the customer's and Sabre's business goals.


You will leverage your extensive knowledge of online technologies, best practices, and industry trends to provide expert guidance to our customers and internal stakeholders.

You will be part of the wider Commercial & Services team, supporting presales, implementation, and ongoing optimization efforts.

Key Responsibilities

Sabre product expert

Be the go-to person for Sabre APIs and other products relevant to online business.


Presales- Understand and document the customer's current state with the focus on their business pain points.- Author a solution architecture document to address the pain points and create opportunities.- Demonstrate how specific Sabre products help the customer grow.

This may include conducting technical workshops for the customer's product and technology team.

Implementation- Train and provide technical consultancy to the customer's product and technology team.

Ensure they leverage the most optimized workflows and Sabre products.- Drive smooth transition from the customer's current setup to a full integration with Sabre.- Document the customer's workflows and how they map to Sabre APIs and other products.

Optimization- Engage the customer regularly to drive continued partnership and identify opportunities.

Keep up-to-date with and document changes in the customer's workflows.- Champion Sabre products to the customer to create technology stickiness.- Champion the customer's needs to Sabre product teams.


Team player- Collaborate with Sabre commercial leaders and other members of the account team to drive customer engagements and new business pursuits.- Add to and leverage regional team's product and technology expertise.- Build and manage relationship with Sabre product teams, ensuring roadmaps are aligned with customer needs and business goals.

Customer technical manager- Be the face of Sabre technology to our customers.

Maintain good relationship with the customers' technology leaders and working-level teams.- Be familiar with our customers' current state of Sabre integration as well as their roadmaps.

Regularly engage our customers through scheduled meetings, technology reviews, and other Sabre events.- Be the voice of our customers to Sabre Product/Marketing team by articulating ongoing solutions, investment requirements, and associated business cases.


Requirements:

  • Proven experience in travel industry, specifically endtoend online travel agencies' workflows, and common operations knowledge.
  • Experience with APIs, preferably handson.
  • Ability to lead a project and team.
  • Ability to connect with a variety of audiences at all levels within and outside the organization.
  • Experience in customers presentation to upsell solutions.
  • Strong analytical skills
  • Excellent written and verbal communication skills.
  • Bachelor's degree or equivalent.
  • Minimum 10 years of travel industry experience

Important:

Disclaimer:

The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time.

The scope of the job may change as necessitated by business requirements.

LI-Hybrid#LI-HC1

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