Client Relationship-delivery Manager Ii

2 weeks ago

Sydney, New South Wales, Australia Jobs for Humanity Full time
Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem.

Therefore, we have dedicated this job posting to individuals coming from the following communities:

Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals.

If you identify with any of the following communities do not hesitate to register.

Company Name:
FIS Global

Job Description:

Position Type:

Full time

Type Of Hire:

Experienced (relevant combo of work and education)

Education Desired:

Bachelor of Commerce/Business

Travel Percentage:

  • 10%
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know~ Are you FIS?


You will manage a small team that are a key point of contact for FIS's Payments as a Service offering.

You will be responsible for high-level relationship management and service delivery for strategically significant clients within the Retail Payments, Acquiring and Issuing sectors.

This role will fit within a 24/7 operating environment with key resources on call for escalations.

You will also:

  • Be responsible for client satisfaction, maintaining client communication and the overall management of the client relationship and delivery of the outsourced solution.
  • Represent the enterprise to the clients and maintain contact with the client at an executive level focusing on the strategic nature of the relationships
  • Manage technical aspects of the services and take on responsibility of oversight of vendors and subcontractors
  • Oversee and lead the team in delivery of continuous and effective outsourced solutions and ensure timely delivery within budget and according to contract requirements
  • Maintain and grow the client relationship while ensuring ongoing service
  • Support the sales effort for incremental revenue opportunities and contract renewals along with identifying new business opportunities
  • Select, develop and evaluate personnel to ensure efficient operation of the function

What you will Need:

  • Proven track record in client relationship management, service delivery and the development of technology products and services ideally within the Financial Technology environment
  • Working knowledge of credit/debit card and payment services and related operations and procedures
  • Demonstrated ability in the delivery of high availability (five 9s) IT services
  • Strong vendor and stakeholder management experience
  • Previous management experience and demonstrated ability to lead by example and motivate your team
  • Sound ability to communicate ideas both verbally and in written form in a clear, concise and professional manner
  • Bachelors degree in Business or a related technical field or equivalent combination of education, training and work experience
  • Proficiency in SLA based service reporting and documentation
  • Advanced relationship building and problem resolution, analysis and continual service improvement skills

A bonus if you have:

  • Project Management experience
  • Experience working with global delivery and support teams
  • ITIL Certification

What we will offer you:

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A flexible, hybrid work environment
  • Competitive salary and benefits including medical insurance and employee share scheme
LI-TC2

Privacy Statement


FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model


Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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