Global Partner Specialist

2 weeks ago

Sydney, New South Wales, Australia Ouro Full time

Global Partner Specialist

About the Company:


Ouro is dedicated to delivering financial empowerment to millions of Americans, leveraging a proprietary payments technology platform that fuels its fintech product innovations.

From prepaid, credit and debit account solutions, to digital account and money movement services, Ouro has a broad suite of products and technologies that deliver exceptional experiences for its customers and business partners across co-branded, white label and banking-as-a service verticals.

Since its founding in 1999, Ouro products have helped millions of consumers nationwide, and processed tens of billions of dollars.


Present day:

Legendary Austin fintech Ouro has opened a new chapter in its role as market maker with the return of its visionary founders Roy and Bertrand Sosa.

The combined company meshes Ouro's customer and partner portfolios, payments platform and innovations with the international footprint and money movement capabilities of Rêv Worldwide, the company the Sosas founded after Ouro.

The reunion creates a revitalized financial services innovator on a mission to reimagine financial services for consumers around the world and to redefine the industry once again.


Ouro fosters a high-performance culture and we are building a unified platform and product suite capable of bringing financial mobility and freedom to consumers around the world despite differences in language, currency, culture, and geography.


About the position:


This team closely works together to cover 100% of all responsibilities daily and stays flexible to work any of the hours Partner Services is open to support their peers and the business.


Position Requirements:

Strong Written and Verbal Communication Skills:
Ability to manage tasks, prioritize responsibilities, and have superior attention to detail

Experience working independently and resolve issues as they arise

Ability to de-escalation in challenging situations and provide resolutions to conflicts effectively.

Build and maintain positive relationships with partners and team members.

Critical thinking to solve challenges innovatively and find effective solutions

Growth mindset

Ability to work onsite in Sydney, Australia.

High School education with 2-3 years of experience in a customer service role or bachelors degree with 1-2 years of experience

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