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Customer Account Coordinator

3 months ago

Stapylton, Australia JELD-WEN Full time
JELD-WEN (

NYSE:
JELD), founded in 1960, is one of the world's largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Within the Australasia region, JELD- WEN has over 70+ facilities, and employs over 5,000 staff. JELD-WEN is the name behind iconic Australian brands - Stegbar, Regency, Corinthian, Airlite, Aneeta, Trend, Kolder, A&L and Breezway.


Our vision is to inspire our customers through leading brands, great service, innovative new products and solutions leveraging the full JELD-WEN portfolio, while significantly enhancing our ease of doing business built on operational excellence.


The Opportunity
Do you have a passion for providing great customer support? Do you enjoy interacting with others? Do you have great administration skills? Do you want job security working for a market leader in business for more than 65+ years? Then come and work for us

This is an immediate opportunity for a Customer Account Coordinator to join our state manufacturing operations based at Stapylton.

You will play the critical role of working with key retail and construction account customers to assist and support in a range of activities such as coordinating jobs, warranty orders, and troubleshooting service solutions with our manufacturing, delivery and installation functions.


Key Responsibilities

  • Primary contact for several key account customers
  • Responding to internal and external enquiries regarding customer orders
  • Processing warranty and rework orders
  • Troubleshoot service solutions with manufacturing, delivery and installation functions
  • Being proactive, responsive and competent to all customers
  • Provide a high level of professionalism and customer service
  • Develop rapport with endusers

About You

  • Previous experience in a customer service role
  • Ability to work effectively independently as well as part of a team
  • Excellent written and verbal communication and strong troubleshooting skills
  • Ability to work well within a team openplan environment
  • High attention to detail and accuracy
  • Intermediate skills with MS Office Suite
  • Good computer literacy with fast and accurate keyboard skills
  • Resilient and able to resolve disputes

What's On Offer

  • Monday to Friday hours (no shifts, evenings or weekends)
  • Ongoing training and career development
  • A competitive remuneration package
  • Generous discounts on our extensive range of JELD-WEN products
  • Ability to schedule leave every year at Christmas
  • An additional day's annual leave to enjoy your birthday
  • Supportive and friendly team environment
  • Onsite parking

Your Next Steps
Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

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