NEW Administration Support-Allied Health Reception 0.6-FTE

Swan Hill District Health Administration Support – Reception0.6 FTE (45.6 hours per fortnight)

Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent level customer service to a diverse range of people? An exciting opportunity has become available for an enthusiastic and motivated person to work as part of our Administration Support team which has a focus of providing the highest level of outstanding customer service around patient centred care. This is a part-time position with core office hours being Monday to Friday, 8.00am – 5.00pm.About the role

 Act as a receptionist initially in Allied Health with the opportunity to upskill in other departments. Duties

will include but not limited to answering phones, scheduling of appointments, maintenance of patient

records while providing a high level of administrative support to Allied Health Clinicians.

 Greet patients and visitors in a courteous, efficient manner and determine the manner of their inquiries

 Provide a high level of customer service and communication to diverse patient/client base who present

to SHDH reception areas..

 Receipting into the Health Service's various accounting programs.

 End of day banking.

 General administration as required.

Key Selection Criteria:

 Demonstrated excellent Customer service skills in a fast-paced work environment, remaining calm

under pressure.

 Work collaboratively and respectfully with others communicating openly and effectively within a team

 Perform all duties with a high attention to detail and complete all tasks within set deadlines.

 Excellent computer and writing skills.

 High level of administrative skills with demonstrated ability to plan, prioritise and organise workloads.

About You:

 Previous experience in Administration Support roles.

 Current National Police Check & Working with Children's Check

 Complete COVID Vaccinations & 2023 Flu Vaccination, Serology evidence of immunisation status

About us: Swan Hill District Health is a 143 bed (including Aged Care), fully integrated rural public health

facility servicing a greater community of around 35,000 people. Our vision at, Swan Hill District Health, is to

provide clear, connected care, best experience for our community

SHDH is a compassionate, family friendly employer where every employee is a valued team member.

Inclusive of a perfect work/life balance, SHDH also provides:

A dynamic workplace Discounted Corporate gym memberships

Free onsite car parking Professional Development opportunities

Salary Sacrifice/Packaging Employee Assistance Program

To apply for this position, email the completed Application for Employment form, Cover letter, CV and

response to the Key Selection Criteria to

You will find the full position description containing the key selection criteria & application for employment

form in the attached documents. Swan Hill District Health reserves the right to commence interview

immediately upon receipt of applications.

Enquiries about this role should be directed to Jen Bellinger, Administration Co-Ordinator Finance,

Ph.: or E:

Closing date Friday 21st June 2024

Swan Hill District Health is an equal opportunity employer committed to diversity and inclusion. We welcome applications from

Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

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POSITION DESCRIPTIONFinance Services

Position: Swan Hill District Health - Administration Support

Classification: HS1

Department: Finance

Reports to: Administration Co-Ordinator, Finance

Position Summary: To assist in maintaining an efficient and smooth functioning of the Health Service where the patient is the centre of care.

To provide administration support to the various departments within SwanHill District Health, across all campuses and or Receptionist Duties wherethese are required.

In positions in which receptionist duties are required you will be the first pointof contact for visitors, clients and Patients of our Health Services, and willrepresent our Health Service in a positive and professional manner.

The Administration Support role will operate within clearly defined systemsand processes and work in consultation with the Department Head within theunit were administration support is being provided.

Other duties as requested by the Administration Co-Ordinator.

Responsibilities:  Provide administrative support to various departments as needed. Greet clients and personnel that present to reception areas in a courteous

and efficient manner, determine the nature of their inquiry and direct themappropriately.

 Answer incoming calls promptly and courteously and route as necessary. Manage desk areas, including maintaining a clean and organised

reception area. Perform all tasks as set out in the operational procedures of the

department where administration support is being provided. Includingduties such as but not limited to scheduling appointments and calendars,distributing incoming mail and packages, assisting with data entry, filingand other clerical tasks, managing office supplies and ordering newsupplies as needed,

 Perform all duties with attention to detail and a continuous improvementethos.

 Learn and utilise relevant software and portals (e.g. My Aged Care Portal)as required to meet the requirements of the role.

 Understand and adhere to all relevant SHDH policies and procedures. Maintain a clean and safe workspace and be aware of OHS requirements

and comply with them. Work as an effective and cooperative team member at all times. Other tasks as requested by Department Head/ Administration Co

Ordinator / Chief Finance Officer.

 Excellent Customer service skills and attention to detail. Well-developed verbal and written communication skills including ability to

communicate with diverse clients attending Swan Hill District Health. The

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ability to show empathy and kindness under pressure. High level of administrative skills and demonstrated ability to plan, set

priorities and organise workload in order to meet deadlines. Well-developed Computer knowledge including Microsoft Office suite

(Outlook, Excel, Word), data entry and ability to learn different softwarepackages and/or Portals.

 Ability to operate under conflicting demands/delicate situations. Ability to provide information to assist clients or refer them to appropriate

services, either in the organisation or elsewhere. Professional demeanor and appearance. Ability to work independently as well as part of a team. Current National Police check. Evidence of immunisation records/history as part of the Health Services

Act 1988, 2020 Amendment (Mandatory Vaccination of HealthcareWorkers), through either documentation or copy of serology report. It isrequired that there is immunisation for all vaccine preventable illnesses.

 Previous reception experience, preferable within hospital/healthcare

Salary/Award: Salary in accordance with Health and Allied Services, Managers AndAdministrative Workers (Victorian Public Sector) (Single Interest Employers)

Improvement:

 Each staff member is expected to demonstrate a commitment to bestpractice.

 All staff shall take responsibility for their own practice and shareresponsibility for creating and maintaining a system that provides safe,high quality health care.

 All staff will participate in quality improvement activities aimed atimproving patient outcomes and maintaining accreditation standards.

 It is the responsibility of every staff member to be familiar with HealthService-wide and specific Department Policies & Protocols.

Person Centered Care: The Health Service supports in its values the philosophy of Person Centered Care to ensure all people, including health service providers, clients, theircarers and family members are respectfully cared for and encouraged toparticipate in the provision of quality health care.

Recognise diversity is part of every person & as such providers of healthcare must be actively involved in developing models of care that are personcentered.

Child Safety: All Children have the right to feel and be safe. Keeping children safe iseveryone's responsibility. SHDH is committed to providing a child safeenvironment where children are safe and feel safe, and where their voicesare heard about the decisions that affect them.

SHDH have zero tolerance to child abuse.

Each employee has a responsibility to adhere to this requirement. Anybreach of this standard will result in disciplinary action.

Our Purpose: Connected Care / Best ExperienceSHDH commits to meet the growing health care needs of our communitythrough our new vision to provide better connected care and to achieve the

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Privacy and Confidentiality: SHDH are committed to protecting patient and staff privacy and confidentiality, as it is an important aspect of our commitment to providinghigh quality services. In accordance to both the Health Records Act and theInformation Privacy Act, information should only be used and disclosed forthe primary purpose of its collection.

Each employee has a responsibility to adhere to SHDH's Privacy andConfidentiality Policy, as it is a condition of employment. Any breach of therules of privacy and/or confidentiality relating to health service business,patients or medical records will result in disciplinary action.

Mandatory Training: All employees must be aware of and complete designated mandatory training within the required time frame.

Safety: RESPONSIBILITIES: It is the responsibility of every staff member to: Take reasonable care for their safety and the safety of others while at

work. Report accidents, incidents and potential hazards as soon as

reasonably practicable to their supervisor and record on VHIMSreporting system.

 Advise their supervisor if they have an injury or illness that may affecttheir ability to perform the inherent requirements of their position.

 Be familiar with emergency and evacuation procedures as detailed inthe Emergency Procedures Manual.

 Complete all Mandatory training requirements as identified anddirected.

 Comply with the Occupational Health and Safety Act and all SHDHOH&S online Policies and Procedures.

Asset Management: Staff with asset management responsibilities are required to adhere to the Asset Management Policy and Protocols.

Review: Completion of My Work Plan on a yearly basis.

Current: March, 2023Managers Signature:

Employees Name:

Employees Signature:

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APPLICATION FOR EMPLOYMENT FORM(To be attached to application)

The Application for Employment form is required to be submitted with the following documents:

□ Covering letter in support of application□ Response to Key Selection Criteria□ Applicants Curriculum Vitae

Position Applying for

General Information

Name

Address

Contact

Email

(This question is voluntary)

Do you wish to be identified under this category?  Yes  No

Are you an Australian Citizen or Permanent Resident:  Yes  No Date of Grant ....../......./.....

If no, what is your current Visa Status – Visa type ________________________ Expiry date /......./.....

Place/Country of issue: __________________________ Issue Number: ______________________________

Do you require sponsorship?  Yes  No

Conditions of Employment

Employment conditions are governed by the relevant Public Sector Health Industry Awards and EBAs relevant to the position applied for:Initial employment is subject to:

 6 months' probationary period (with a review at 3 months.) Requirement to work any shift Requirement to work in any department as required

Hours of Work – ________________________________________________ (Availability)

Have you experienced discipline or misconduct action at any previous employment?  Yes  No If Yes, please provide details:

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Pre-existing Health and Injury Declaration

Swan Hill District Health (SHDH) is committed to achieving a safe working environment for all employees. As part of this, it is our objective to ensure potential employees are not required to work in duties that they are not able to perform safely. As part of the application process for employment with SHDH, we request you to disclose any pre-existing injury or disease which may be adversely affected by the performance of the inherent requirements of the position you have applied for – as described in the Position Description for the position.

Pursuant to S and (2) of the Workplace Injury Rehabilitation and Compensation Act 2013, you are required to disclose to SHDH any pre-existing injury or disease that you have suffered of which you are aware, and could reasonably be expected to foresee, could be affected by the nature of this proposed employment.

Failure to make a disclosure, or the making of a false or misleading disclosure, would disentitle you to compensation pursuant to the Workplace Injury Rehabilitation and Compensation Act 2013 should you suffer any reoccurrence, aggravation, acceleration, exacerbation or deterioration of your pre-existing injury or disease arising out of, or in the course of, or due to the nature of with SHDH. SHDH will rely upon any failure to disclose in accordance with the provisions of the Workplace Injury Rehabilitation and Compensation Act 2013 as grounds for denying compensation in accordance with S and (2).

Should any alteration, change or rearrangement be necessary to enable you to carry out the inherent requirements of the position, we also request that you disclose these requirements. SHDH is an equal opportunity employer and will arrange any reasonable adjustment to enable a person with a disability to perform the inherent requirements of the position and therefore compete equally with other applicants for this position.Please disclose in the place below any pre-existing injury or diseases that you suffer from, or have suffered from, which could be affected by the nature of your proposed employment with Swan Hill District Health.

Disclosure advice: - (to be completed by the applicant)

I confirm that I have read and understood the contents of the above information and state that I have disclosed all relevant information in relation to my health and physical ability to carry out the inherent requirements of this position.Signature of applicant: ____________________________________________ Date: / /.......NOTE: If providing this form electronically, you accept that the information is true and correct by the action of submitting the form. You will be requested to sign the printed version at your interview if you are selected.

Enquiries:Phone: Postal Address: PO Box 483 SWAN HILL VIC 3585

Police and Working with Children Checks

Satisfactory Police Checks, and in some areas, Working with Children Checks are mandatory at the point of employment.If you have a current Police Check and/or Working with Children Check, please show the check identifying

numbers and the date of issue: ____________________________________________________

Upon engagement, you will be required to provide the necessary information to complete a Check. Please note that it is a condition of employment that you maintain a current satisfactory Police Check and, if required, Working with Children Check.

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