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Collections Officer

3 months ago

Brisbane, Queensland, Australia Hudson Au Full time
Based in Toowong, this is an 8-week contract position with the possibility for extension or permanency

About the role:


Initial 8-week contract starting Monday 27th May - potential extension or the opportunity to put your name down for a permanent role for the right candidate.


Location:
Toowong.


Full time 37.5 hours per week Monday to Friday 8:00 AM to 04:00 PM (Potential to work 30 hours part time however the preference is for Full Time).

Working Arrangements: 100% in office due to the nature of the role.
$34.58 per hour + Super
Full training provided before starting the role

Applicants must have full work rights and be willing to undergo a Police check to be considered for this role.


Role responsibilities:


Reporting to a Team Leader, you will be responsible for the effective management of debtor (customer) accounts to ensure timely collection of debts and maximization of revenue.

Outbound calls to customers with debt owing to clients
Communicate and negotiate payment arrangements with customers
Assist with customer account queries such as account status, outstanding balances, interest accrued and existing payment arrangements
Tailor approach to each individual circumstance to ensure payments arrangements are in the best interest of the customer
Maintain accurate recording keeping

Meet daily, weekly and monthly KPI's in line with department standardsIdeal candidate:Our ideal candidate would be a person with strong interpersonal and communication skills and previous experience working in a call centre environment.

Ability to listen effectively to provide tailored outcomes for customers will help you to hit the ground running in this role

Requirements:
Call centre experience is preferred
Patient and able to deal with any customers
Great communication skills and ability to communicate effectively
Able to quickly learn, understand and implement relevant legislation and regulations that govern the collections industry
Ability to meet KPI's.
Sounds like you? Make sure to apply#J-18808-Ljbffr