Technical Support Engineer – Integrations

2 weeks ago

Sydney, New South Wales, Australia Salt Recruitment Full time
  • World's leading Software Company Delivering Cloud Computing Platform
  • 12 months contract opportunity- with a high potential to go perm
  • Offering: $400/day including super
  • Location: Sydney CBD- hybrid work model

As a Technical Support Engineer, you will be responsible for managing and resolving the most challenging issues and escalation for the customer and provide technical guidance in addressing their business needs. The focus will be on addressing any Integration type issues and will be the voice of the customer for product feedback and improvements.

Responsibilities:

  • Customer Advocate providing support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services.
  • Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
  • Manage and resolve all issues.
  • Experience assessing, troubleshooting, resolving and providing root cause analysis for Product issues.
  • Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
  • Communicate with customers and our teams through case, phone and other electronic methods.
  • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.

Skills required:

  • Must have experience implementing, maintaining, or supporting one (or more) of the following:
  • LDAP/Active Directory, SSO or other authentication or user management systems (e.g. Azure AD, Okta. SAML, SiteMinder)
  • Email Infrastructure (e.g. Exchange, Office 365, Postfix)
  • Web Services (consuming or providing) (SOAP, REST)
  • Network infrastructure
  • Any bi-directional, automated integration between two systems
  • Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
  • Strong Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Experience with relational databases (e.g. MySQL, Oracle).
  • Experience using Linux/Unix OR Microsoft Server
  • Ability to troubleshoot difficult technical issues with ease and complexity
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Strong personal commitment to quality and customer service

Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

Technical Support Engineer role in Sydney – Apply now

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to Chaitra Advani at for a confidential discussion.

Alternatively, reach out to Chaitra to explore other tech opportunities in Sydney.

We're proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.

Job Information

Job Reference: JO
Salary: AU$350 - AU$400 per day
Salary per: zero
Job Duration:
Job Start Date: 3/06/2024
Job Industries: Technology
Job Locations: Sydney

  • Technical Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Cox Purtell Full time

    Job Summary: The Technical Support Engineer will assist customers with their expertise in Application Support, focusing on integration within our platform. This role is responsible for managing and resolving issues and escalations for the customer, providing technical guidance to address their business needs, and handling complex integration challenges. The...

  • Application Support Engineer – Integration

    2 weeks ago

    Sydney, New South Wales, Australia Salt Recruitment Full time

    Hiring – Integration – Application Support Engineer -12 months contract opportunity- with a high potential to go perm – Sydney CBD- hybrid work arrangements – Offering $450/day including super As a Application/Technical Support Engineer, you will be responsible to resolve technical cases created by customers looking for help to understand or...

  • Technical Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Genetec Inc Full time

    The team:The role of the Technical Support Engineer (Australia) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Sydney and will report to the Customer Experience Team Lead (Australia). What your day will look like:Technical support: Use...

  • Senior Integration Engineer

    2 weeks ago

    Sydney, New South Wales, Australia EFinancialCareers Ltd. Full time

    Job Description Flexible and inclusive work environment Full-time, permanent opportunity Deliver outcomes for our Members At Australian Super, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is...

  • Technical Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    OverviewWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...

  • Technical Integration Consultant

    2 weeks ago

    Sydney, New South Wales, Australia AlayaCare Full time

    AlayaCare is looking for a client focussed Technical Integration Consultant to automate dataflows within and between AlayaCare and client systems using the 'AlayaConnector' tool.About AlayaCareAlayaCare are a fast-growing mature start-up with a presence in Australia, Canada and the United States who are revolutionising the way aged and disability care is...

  • Senior Technical Support Engineer

    1 week ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job DescriptionWhat you get to do in this roleThe Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow...

  • Technical Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Rex Full time

    An excellent opportunity exists for a suitably qualified individual to join Pel-Air as a full-time B1 Technical Support Engineer. This position can be based at Sydney, Wagga Wagga, Ballarat or Melbourne. Description of Position Duties Provide technical support to Engineering and Flight Operations for the Aircraft Fleet. (PC24, B300/200, Piper and Cessna)...

  • Advanced Technical Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Schneider Electric Norge AS Full time

    We have an exciting opportunity for an experienced Advanced Technical Support Engineer (Variable Speed Drives, Soft Starters, and Engineered Drive Systems) to join our Customer Experience team. Our team's mission is to be Customer's first advocate & connect our teams to provide simplified seamless experience. Through innovation and digitisation, you will...

  • Technical Integration Manager

    2 weeks ago

    Sydney, New South Wales, Australia GCS Recruitment Specialists Ltd Full time

    Technical Systems Integration Manager - Sydney - MetroA well known internationally recognised tier 1 major contractor is looking for a Technical Systems Integration Manager for all rail sub Systems & Civil / Tunnel packages on a Metro project in Sydney, Australia.Project OverviewThis metro project is part of Australia's biggest and most technologically...

  • Technical Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    Overview With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...

  • Senior Technical Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Servicenow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Network Integration Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Rationalz Pty Full time

    We are having multiple urgent open positions for Network Integration Engineer with one of our direct customer in Sydney and Melbourne Job Title- Network Integration Engineer Locaton- Sydney/Melbourne No of Positions: 5 Required-This position will take a lead role in the coordination and execution of CMTS hardware & firmware upgrades, node split migrations,...

  • Technical Support Engineer

    4 days ago

    Sydney, New South Wales, Australia Microsoft Corporation Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Senior Integration Engineer

    1 week ago

    Sydney, New South Wales, Australia Anduril Industries, Inc. Full time

    At Anduril Australia we are developing unmanned systems for subsurface and other domains that will leverage unsupervised autonomy for the delivery of long endurance, multi-mission capability to our customers. These projects, including but not limited to the Extra Large Autonomous Undersea Vehicle (XL-AUV) Program, require Senior Systems Engineers with broad...

  • Technical Support Engineer

    1 week ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job DescriptionWhat you get to do in this role:In this position, as a support engineer, you will be responsible for resolving technical issues reported by customers seeking assistance in understanding or troubleshooting unexpected behaviors related to the ServiceNow software and platform.The ideal candidate will focus on delivering exceptional customer...

  • Technical Support Engineer

    2 days ago

    Sydney, New South Wales, Australia ServiceNow, Inc. Full time

    At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that...

  • Technical Support Engineer

    3 days ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Technical Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job DescriptionWhat you get to do in this roleIn this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer support...

  • Advanced Technical Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Schneider Electric Norge AS Full time

    We have an exciting opportunity for an experienced Advanced Technical Support Engineer (Digital Power) to join our Customer Experience team. Our team's mission is to be Customer's first advocate & connect our teams to provide simplified seamless experience. Through innovation and digitisation, you will play an integral part as a change agent towards...