Technical Support Engineer

1 week ago

Sydney, New South Wales, Australia ServiceNow Full time
Job Description

What you get to do in this role:

In this position, as a support engineer, you will be responsible for resolving technical issues reported by customers seeking assistance in understanding or troubleshooting unexpected behaviors related to the ServiceNow software and platform.

The ideal candidate will focus on delivering exceptional customer support experiences by building trust, showing empathy, and communicating effectively to address inquiries and solve problems using various communication channels such as web, chat, email, and phone support.

Having a solid grasp of the ServiceNow platform and its core functionalities is crucial, along with the ability to utilize diagnostic tools to identify the root cause of issues. The engineer will be expected to efficiently handle and resolve complex problems assigned to them, occasionally requiring collaboration with other teams for intricate cases. Therefore, exhibiting creativity in problem-solving, fostering a collaborative spirit, and displaying flexibility are essential for success in this role.

Furthermore, support engineers will actively contribute insights to different business units regarding process and product enhancements based on their distinct viewpoint gained from addressing technical issues for clients.

Qualifications and technical skills that will lead to success:

  • 0-2+ years' experience in customer-facing technical support
  • Adept at troubleshooting challenging technical issues of varying complexity
  • Proficiency in interpreting basic Java/JavaScript code
  • Dedication to maintaining high quality and exceptional customer service

Why Choose to Work at ServiceNow

ServiceNow is founded on a clear mission and core values. We foster an environment of inclusivity, collaboration, and customer-centricity.

Prioritizing work-life balance and well-being is fundamental to us.

We offer flexible scheduling options.

Our company provides competitive remuneration, comprehensive benefits, and a professional work environment. It is a collaborative and diverse workplace where individuals with the right skills and attitude can advance their careers by engaging with cutting-edge technologies and talented industry professionals.

Additional Information

ServiceNow is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace where all employees are respected and have equal opportunities for growth and advancement.

Be cautious of fraudulent job postings and scams. Genuine ServiceNow job listings can be found exclusively on the ServiceNow Careers site.

Fortune and Fortune Media IP Limited are not associated with, nor do they endorse the products or services of ServiceNow.

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