Application Support Engineer – Integration
1 week ago
Hiring – Integration – Application Support Engineer
-12 months contract opportunity- with a high potential to go perm
– Sydney CBD- hybrid work arrangements
– Offering $450/day including super
As a Application/Technical Support Engineer, you will be responsible to resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the software, the focus will be on addressing complex Integration issues that are inbound or outbound platform.
Responsibilities:
- Customer Advocate providing support to users/administrators of our platform.
- Contributing to the growth of best practices for delivery of support services.
- Understanding the platform and all core functionalities while employing various diagnostic tools to isolate the potential cause of the issue.
- Providing input across business units regarding process and product improvements when working on technical issues for customers.
- Resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Skills required:
Must have min 2+ years of relevant experience implementing, maintaining, or supporting one (or more) of the following:
- LDAP/Active Directory, SSO or other authentication or user management systems (e.g. Azure AD, Okta. SAML, SiteMinder)
- Email Infrastructure (e.g. Exchange, Office 365, Postfix)
- Web Services (consuming or providing) (SOAP, REST)
- Network infrastructure
- Any bi-directional, automated integration between two systems
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
- Strong Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Experience with relational databases (e.g. MySQL, Oracle).
- Experience using Linux/Unix OR Microsoft Server
- Ability to troubleshoot difficult technical issues with ease and complexity
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Strong personal commitment to quality and customer service
Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to for a confidential discussion.
We're proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.
Job Information
Job Reference: JO
Salary: including super
Salary per: annum
Job Duration: 12 Months
Job Start Date: 10/06/2024
Job Industries: Technology
Job Locations: Sydney
Job Types: Contract
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