Client Experience Manager

1 week ago

Sydney, New South Wales, Australia La Prairie Group Full time

Role Purpose / Mission

:

  • Support the recruitment and retention targets of V+VIP Clients in ANZ market, with a focus on eventing, partnerships, and personal shopping relationships across all stores, domestic and travel retail
  • Support and empower Retail team to elevate client experience
  • Develop local strategies for brand partnerships and outreach initiatives to drive business growth by attracting new VHNWI clients and fostering loyalty among existing clients.
  • Create personalized and unique client experience concepts while closely collaborating with Global communication and other métiers.

Main Accountabilities

:

-
Serve as a La Prairie Brand Ambassador, representing La Prairie within key communities and influential networks of affluent and VHNW audiences

:

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Understand the profiles and expectations of our High-Value Clients (HVC) and assist in crafting personalized client journeys

:

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Lead opportunities to recruit HNW prospects - collaborating with approved Luxury Brands & Partners (i.e., outside of beauty such as luxury hotels/members clubs, auction houses)

:

-
Build pipeline of partners and relationships in important strategic communities, driving the Elite Plan across various cultural pillars such as Fashion, Art, Music, Film

:

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Actively pursue new brand PR opportunities to generate buzz and attract new affluent clientele

:

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Provide intelligence to support and advise on marketing strategies and CRM activities

:

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Drive strategic reports, analyze customer activities and translate into actionable business insights and recommendations to optimize customer relationships and maximize ROI

:

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Collaborate with Global Retail / Global communication /Global Education to support and empower the Beauty Advisors (BA) in understanding, connecting with, and engaging High-Value Clients (HVC)**
Requirement

:

  • At least 5 years of relevant experience with client relationship management
  • Deep understanding of luxury and retail
  • Ability to reach, connect and engage with VHNWI and Luxury partners. With a wide range of thirdparty connections (private banks, luxury hotels, members clubs, brand connectors, etc.)
  • Project management skills with an ability to manage all phases of a project
  • Strong presentation and public speaking skills
  • Analytical, detailminded, hands on and result driven
  • Strong team and leadership skills with the ability to work at all levels
  • Proficient in both written and spoken English and Chinese

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