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E-commerce and Client Experience Manager
3 months ago
Reference Code: 93698
E-Commerce and Client Experience Manager:
- Sydney, NSW, AU
- PermanentLuxury watch Maison, Vacheron Constantin have an exciting opportunity available, with a new position required of
This role is newly established, allowing an expert to make an impact and help shape the contributions in E-business and Client Experience for this historic luxury Maison.
MAIN PURPOSE
This role's key purpose is to develop and manage the e-Business channel for Vacheron Constantin in Oceania and aross the SEAO region.
KEY RESPONSIBILITIES
You will have experience and expertise that allows you to deliver in the following key areas;
E-BUSINESS DEVELOPMENT AND MANAGEMENT
- Establish and drive Ebusiness development in SEAO in line with global / regional and Maison online strategies
- Deriving acquisition and retention strategies and management of the Ebusiness P&L
- Lead & manage cross function omnichannel collaboration & activations such as including action plans to develop the web business and virtual engagement plans for Customer Relations Centre.
- Manage daily operation of E-Business and coordinate omnichannel tasks in boutique.
- Share Ebusiness insights and lead monthly business reviews including providing insights on industry trends and best practice.
LOCAL CLIENT ENGAGEMENT IMPLEMENTATION
- Develop the Client engagement plan, working closely with the regional client manager based in Singapore to develop and deploy locally relevant client engagement plan/campaigns/events in Oceania to grow client satisfaction.
- Ensure Client base development and development of strategic partnerships
- Build "Clienteling mindset" in boutique, in partnership with local training team adapt the Client Engagement training plan.
- Derive and build client insights and action plan from client analytics to drive performance online and offline
Requirements:
REQUIREMENTS
- Degree holder with 810 years relevant experience in Luxury retail and minimum 3+ years in Ecommerce.
- Practical experience in client management and omnichannel retail, with strong knowledge of digital and ecommerce key business drivers.
- Selfmotivated with great levels of creativity, initiative, and enthusiasm
- Strong presentation, negotiating, influencing skills and capability to drive performance
- Excellent communication skills, both verbal and written
- Ability to build professional working relationships at all levels balancing needs of all stakeholders internally and externally
