Financial Services Trainee

2 weeks ago


Brisbane, Queensland, Australia Bank Australia Full time
Posted: 30/06/2023

Closing Date: 30/07/2023

Job Type:
Contract

Location:
Brisbane

Job Category:
Banking and Financial Services


Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We're growing fast as more people choose to align their banking with their values. We're a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.


We are currently seeking a Financial Services Trainee - Retail Support to provide administrative support to branches, and the wider Distribution Team.

This position is a full time, 12 month fixed term contract and will assist with day-to-day operations for Distribution Teams including the Contact Centre, Partnerships and branches.

This position is based at our stunning brand new Brisbane South office.

Bank Australia offers a high quality traineeship program in a supportive environment.

Trainees will experience working in a professional and successful banking organisation dedicated to responsible banking while undertaking a Certificate III in Business.


Why join us

  • We have big plans to become Australia's most trusted bank and a leading purposedriven business.
  • As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
  • Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
  • We offer flexible working options, competitive salary and 13% super.
  • Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
  • We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
  • We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
  • We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
  • We are the first bank in the world to care for a conservation reserve where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

  • Develop and refine customer service skills (interpersonal, verbal and written)
  • Liaise with various departments as required to action requests
  • Setting up and terminating staff system access
  • Branch cash control administration, including reviewing cash related data and information and following up outstanding information with departments/employees
  • Conduct ad hoc research
  • Improve your administration, time management and problem solving skills
  • Gain a good working knowledge and understanding of banking practices, policies and processes
  • Build a solid foundational understanding of the banking sector
  • Learn new systems and banking processes
  • Be part of and experience a professional work environment
  • Complete the Certificate III in Business.

What you will bring

  • Demonstrated dedication to outstanding customer service focus and delivery
  • Adaptability and ability to prioritise work to meet deadlines
  • Good communication skills
  • A strong work ethic and professional presentation
  • Ability to work independently as well as part of a team
  • Flexibility and good attention to detail
  • Some administration skills and experience highly desirable
  • Positive and flexible attitude and desire to develop, learn and expand skills
  • Good level of PC literacy
  • Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.
A salary will be paid in accordance with the Banking, Finance and Insurance Award 2020

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