Customer Service Trainee

2 weeks ago

Brisbane, Queensland, Australia TAFE Queensland Full time
About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State.

For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers.

TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards.

Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As a Customer Service Trainee will involve utilising your initiative, being proactive, demonstrating professionalism and a willingness to learn new skills.

Commencing March 2024, this opportunity is a full-time temporary position for 12 months based at TAFE Queensland Brisbane region, South Bank Campus, however travel across our region may be required during the course of your traineeship.

This position will also offer the opportunity to complete studies in BSB30115 Certificate III in Business over the 12-month duration of the position.

Key Responsibilities

  • Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.
  • Developing an understanding of business processes and practices.
  • Developing exceptional communication and interpersonal skills with the ability to respond proactively to verbal and written instructions.
  • Developing excellent personal presentation and manner.
  • Developing the ability to manage your own workflow efficiently negotiating priorities to deliver outcomes in a timely manner.
  • Provide courteous and proactive client service.
  • Ability to work collaboratively in a team environment.
  • Perform duties within set guidelines, continually seeking improvements in the way you perform.
  • Contribute to the achievements of the Region by being client focused, responsive, flexible and committed to the delivery of a quality service.
  • Model and actively promote an ethical and safe work environment that supports a culture of zero harm and best practice.
  • Undertake other work as directed
How you will be assessed
Within the context of the role description above, the ideal applicant will be someone who has the following key capabilities:

  • Ability to work within agreed priorities and timeframes, and independently on routine tasks.
  • Ability to utilise computer software packages and to operate office equipment.
  • Ability to follow written and verbal instructions and listen carefully to others to determine client needs and take appropriate action.
  • Sound interpersonal skills, including demonstrated written and verbal communication skills and a strong commitment to working in a team environment.
  • Demonstrated commitment to the values of the organisation through modelling behaviours and the provision of outstanding client service.
Mandatory Qualifications/Requirements

  • No mandatory requirements.

Note:
Proof of qualifications and industry currency/experience to be provided at interview.
Highly Desirable Requirements

  • Queensland Certificate of Education
  • Possession of a "C" Class Queensland Driver's Licence.
How to apply

  • A detailed resume;
  • A cover letter that outlines your known skills, abilities, knowledge and experience in response to the "How you will be assessed" criteria above (maximum of 2 pages in total); and
  • The contact details for two referees (one of whom is your current supervisor)

Closing date: 23:59, Tuesday 12 March 2024

Job Reference Number:

TQ

For further information, please contact:

Nicole Jones, Acting Manager, Human Resources

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