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Customer Services Agent QAntas Club

3 months ago

Melbourne, Victoria, Australia Qantas Airways Limited Full time
Together we will achieve seamless customer experience- Take the challenge and ignite your passion to serve alongside the lounge crew- Take pride in being part of a customer centric team- Permanent part time opportunity based in Melbourne

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We're resilient, strong, and work hard to make sure we'll be right.


We're committed to providing a safe and injury-free workplace through world-class safety practices, integrating operational safety into all our business activities.

Taking ownership is critical. Whether we're working individually or as a group, we challenge ourselves to make progress and deliver results.

Our customers come first. We're constantly challenging ourselves to reimagine our customer experience and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

Our customer service function represents us on the ground and in the air.

This is where memories are made - from welcoming our customers at check in, hosting them in our lounge, to looking after them on board, we deliver the best in service and customer care.

As a Customer Services Agent Qantas Club, you will be responsible for welcoming customers to the lounge, assisting our members and customers with a premium experience in our lounge and role modelling our Qantas lounge service standards.

You'll have

  • A genuine commitment to customer service excellence
  • Exceptional face to face customer service skills, ideally experienced with premium customers
  • Collaborative and supportive approach to working with your colleagues
  • A proactive 'can do' positive attitude
  • Ability to take ownership of problems and see through to completion
  • Strong written and verbal communication skills within a high volume, fast paced and demanding environment
  • Excellent time management, organisational and problemsolving skills
  • Exceptional standard of personal presentation
  • Ability to work 7day rotational roster
  • Ability to work in high pressure situations
Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.


There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas.

Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities.

While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel

  • We love to travel:

Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.- We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.- We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.

You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.- We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story - get in touch today.