General Manager Hotels, Events

2 weeks ago

Sydney, New South Wales, Australia The Star Entertainment Group Full time

About us
The Star Entertainment Group's vision is to be Australia's leading integrated resort company.

Attracting 18 million guests each year, The Star Entertainment Group's properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation and entertainment options
.



What we are looking for


Commencing May 2023, as the General Manager of Hotels, Events and Guest Experience, you will provide leadership and direction to the Hotel team to achieve business goals in the key areas of guests, team members, organisational and financial performance.

You will lead, coordinate and deliver a comprehensive guest experience and service program that results in the transformation of the guest journey and experience.

Embed guest experience and guest service standards throughout the property to drive consistency and engagement at all levels.

You will also lead the retail strategy and management of retail tenancies and contracts at The Star Sydney and oversee the Events and AV functions.


Key responsibilities in the role include but not limited to:

  • Develop and manage the implementation of business plans, strategies and activities across all business units (ensuring understanding by all Team Members) to achieve increased market share, revenue sales and profit targets.
  • Constantly ensure that your knowledge of the broader hotel and accommodation sector and market trends is up to date.
  • Manage and control the division's labour costs, cost of sales and operating expenses ensuring operational requirements and profit objectives are met.
  • Lead the guest experience transformation program, delivering coordinated and aligned streams of service transformation, guest service and business performance improvement.
  • Develop guest and service focussed plans, inclusive of customer journey mapping, KPI's, policies, processes, systems and standards to drive business focus and align activity.
  • With the Senior Manager Contracts, Supply Chain and Retail, Oversee the management of retail agreements
  • Lead a well considered, coordinated, aligned and profitable retail strategy that aligns with the broader SEG brand
  • Build and lead a productive and effective sales and operational venue wide events strategy that positions the Star as the home of entertainment
  • With the Director Events and Audio Visual, oversee the effective day to day event operations at The Star.

Be your best self

To be successful in this role you will have:

  • Tertiary qualification in a Business-related discipline preferred
  • Lived 5 years plus experience as a General Manager of 5 Star Property
  • Experience in leading professional hospitality teams within large corporate organisations, or site property

Our perks

  • Bringing your career to The Star Entertainment Group means you will join us on our planned growth trajectory to become Australia's leading integrated resort company
  • Discounts across award winning restaurants and accommodation
  • Groupwide Diversity and Inclusion strategy for LGBTQI, Gender, Culture and Indigenous
  • Lifestyle discounts including gym memberships and drycleaning services
  • Complimentary meal on site every day

Our culture


The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a Silver Award 2021 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

**Want to learn more

  • Hotel General Manager

    2 weeks ago

    Sydney, New South Wales, Australia TFE Hotels Full time

    The Adina Apartments Hotel Darling Harbour are currently recruiting an experienced passionate Hotel General Manager.With the choice of 114 generous studio rooms, or one and two-bedroom apartments and located on King Street Wharf with views of the Harbour, Adina Apartment Hotel Darling Harbour offers an idyllic Sydney experience. One of Sydney's entertainment...

  • Hotel General Manager

    2 weeks ago

    Sydney, New South Wales, Australia TFE Hotels Full time

    It's an exciting time to be at TFE Hotels We're growing fast, we've got new hotels and geographies on the Horizon; and whilst we are expanding, we're still young at heart. We value people with authentic Charisma, people who attract people, and have the passion to make a real difference And the dream team who bring Adina Apartment Hotel Darling Harbour to...

  • Events Manager

    2 weeks ago

    Sydney, New South Wales, Australia Shangri-La Hotels Full time

    Shangri-La SydneyShangri-La Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guests rooms and suites, four food & beverage outlets and 18 functions rooms.Shangri-La Sydney is seeking for a passionate and experienced Events Manager...

  • Events Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia W Hotels Full time

    Job Description:Job Number Job Category Sales & MarketingLocation W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementNATURAL TALENTExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely...

  • Event Planning Executive

    2 weeks ago

    Sydney, New South Wales, Australia W Hotels Full time

    Job Description:Job Number Job Category Sales & MarketingLocation W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAUTHENTICALLY YOUExplore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel's work culture is uniquely...

  • Event Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia BCD Meetings & Events Full time

    A culture of purpose: Where will your BCD M&E career take you?As perfectionists, artists, strategic thinkers and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table. Are you interested in adding to both our mission and our...

  • Events Executive

    2 weeks ago

    Sydney, New South Wales, Australia Shangri-La Hotels Full time

    Shangri-La SydneyShangri-La Sydney is situated in the heart of the historic Rocks district. With 564 guest rooms and suites, a luxurious Chi Spa, 4 food and beverage outlets, and 17 conference and meeting rooms, this Deluxe 5 star hotel is tailored towards both the corporate and leisure guest.The Events Executive is responsible for lead qualification and...

  • Hotel Manager

    2 weeks ago

    Sydney, New South Wales, Australia Stamford Hotels And Resorts Full time

    Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia.The hotel portfolio consists of nearly 1800 rooms and over 1000 employees.In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the...

  • Conference & Events Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Stamford Hotels & Resorts Full time

    Job No:STAMLocation: SydneyAbout Stamford Hotels and ResortsStamford Hotels and Resorts is part of the Stamford Group and manages the Group's portfolio of luxury premium hotels located in Australia.The hotel portfolio consists of over 1800 rooms and 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office...

  • Hotel Manager Intercontinental Sydney

    2 weeks ago

    Sydney, New South Wales, Australia InterContinental Hotels & Resorts Full time

    Add expected salary to your profile for insights As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.Inspiring us to create warm and sophisticated experiences...

  • Hotel Manager Intercontinental Sydney

    2 weeks ago

    Sydney, New South Wales, Australia InterContinental Hotels Group Full time

    Hotel Brand:Inter Continental Location: Australia, New South Wales, Sydney As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.Inspiring us to create warm and...

  • Hotel Manager InterContinental Sydney

    2 weeks ago

    Sydney, New South Wales, Australia InterContinental Hotels Group Full time

    Hotel Brand: InterContinentalLocation: Australia, New South Wales, SydneyAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and...

  • Hotel Manager

    2 weeks ago

    Sydney, New South Wales, Australia TFE Hotels Full time

    A two-minute stroll from the beautiful south coast beaches. Less, if you power walk, roller-skate or run.Who doesn't dream of saying that?You can, if you're game enough to lead our tribe of go-getters at Adina Apartment Hotel Darling Harbour.Laid-back luxury is the order of the day at this little beauty, and you'll go the extra mile to ensure every guest...

  • Group & Event Planning Manager

    2 weeks ago

    Sydney, New South Wales, Australia Four Seasons Hotels Ltd Full time

    Group & Event Planning Manager page is loaded Group & Event Planning Manager Apply locations Sydney time type Full time posted on Posted 7 Days Ago job requisition id REQ About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish...

  • Relief Assistant Hotel Manager

    2 weeks ago

    Sydney, New South Wales, Australia TFE Hotels Full time

    Batman wouldn't have gotten very far without his Robin and now our superhero GMs in NSW/ACT need a new trusty sidekick.This is where you come inWith you as co-captain, it's all smooth sailing for this hotel. You're a leader in every sense of the word - you don't just know the way to go, you share the vision, bring others on board, and run toward the finish...

  • Conference and Events Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia TFE Hotels Full time

    Are you the life of the party? The social butterfly that has ultimate FOMO for any event? So do we.That's why we'd be a great match. And why we need you on our party-planning committee as Conference & Events Coordinator at Vibe Hotel Sydney.You're the go-to host/hostess in your friendship circle. Your events rival that of any multi-million-dollar A-lister...

  • hotel safety and security manager

    2 weeks ago

    Sydney, New South Wales, Australia Hyatt Hotels Corporation Full time

    If you're looking for a career with Apple Leisure Group, please click here to view job postings. If you're looking for a career with our Inclusive Collection, please click here to view job postings. "I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step...

  • Conference & Events Coordinator (Pre-opening)

    2 weeks ago

    Sydney, New South Wales, Australia Accor Hotels Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Event Sales Manager

    2 weeks ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    Job Number Job Category Sales & MarketingLocation W Sydney, 31 Wheat Road, Sydney, NEW SOUTH WALES, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementNATURAL TALENTExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and...

  • Event Sales + Planning Manager

    2 weeks ago

    Sydney, New South Wales, Australia THE MONDAY GROUP Full time

    Career growth opportunity Leading 5 star hotel group Attractive salary, bonus + benefitsOur Client, a prestigious hotel and hospitality group, is seeking a highly motivated and experienced Event Sales & Planning Manager to join their dynamic team. As the Event Sales & Planning Manager, you will play a crucial role in supervising the Event Sales & Planning...