Team Lead, Global Payment Operations

1 week ago

Sydney, New South Wales, Australia The Bank of New York Mellon Corporation Full time

_Bring your ideas. Make history. _
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology.

We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration.

Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.


With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn.

Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself.

This is what
#LifeAtBNYMellon is all about.


We're seeking a future team member for the role of Team Lead, Global Payment Operations / Cash Operations to join our Global Payments and Treasury Services Operations team.

This role is located in Australia.

In this role, you'll make an impact in the following ways:

  • Monitor/assign the daily incoming activity of payment instruction and prioritize payments based on the priority of instruction and flag any issues to internal stakeholder that arise.
  • Perform routine and nonroutine client service and transactional support functions. Interacts with other organizational units/teams to ensure timely delivery of service, or resolution of issues.
  • Process account related transactions per scheduled events/client authenticated direction. Following established procedures, answers inquiries, and resolves problems or issues.
  • Manage the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks.
  • Manage situations which may require adaptation of response or extensive research according to client response.
  • Ensure the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented.
  • Integrate area knowledge with understanding of industry standards and practices to provide solutions to internal and external clients. Performs complex operational tasks in a product or functional area.
  • May be responsible for allocating and checking work of team members. May be responsible for specific supervisory review and approval actions. Contributes to the achievement of team objectives
  • Have good orientation towards Operations controls and risk mitigation in accordance to company standards and market guidelines. Research on differences in cash processing and escalate issues as needed and u nderstand and ensure compliance related to Operations
  • Daily communication with internal stakeholders and ensure all systems and process are carried out in a timely manner
  • Develops, reviews, and maintains departmental procedures while ensuring adherence to established polices and workflow.
  • Provide input to staff reviews and appraisals, Training of staff to achieve quality best practice in service and delivery, Participate in BCP exercises, Responsible for the quality and completion of own work, Other admin responsibilities as assigned by Lead Manager
To be successful in this role, we're seeking the following:

  • Bachelor's degree or the equivalent combination of education and experience is required.
  • 710 years of total work experience preferably in Operations or Financial services.
  • Intermediate level skills in Microsoft office products, Excel
  • Problem Solving, analytical skills
  • Possess good communication and interpersonal skills
  • Quick learner and able to work under challenging environment, enjoys working in a multitasking environment
At BNY Mellon, our inclusive culture speaks for itself.

Here's a few of our awards:

  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Best Places to Work for Disability Inclusion, Disability: IN 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • CDP's Climate Change 'A List'

Our Benefits:


BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life's journey.

Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
**Our ambition is to build the best global team - one

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