Associate Service Delivery Manager

2 weeks ago

Melbourne, Victoria, Australia CyberCX Full time

CyberCX has united Australia and New Zealand's most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services offering to enterprises and governments.

With a workforce of over 1100 cyber security professionals and a footprint of over 25 offices across Australia and New Zealand and global presence in Europe and the US, CyberCX offers a full suite of cyber security services.


The Team
Be part of an exceptional culture with inspiring leaders.

Our Service Governance team is responsible for taking the customer on a journey and transforming their business through exceptional service delivery.


About the role


This role will focus on the effective coordination of service management outcomes for the Managed Security Services practice and customers.

The Service Delivery Associate - Managed Security Services

MSS) will have a blended focus of pro-active tasks including but not limited to monthly business and customer reporting, queue monitoring, documentation, as well as assisting with customer incidents and service requests.

Duties

  • Coordinate the delivery of accurate service management reporting in accordance with the Service Governance reporting framework
  • Play an active role in customer onboarding coordinating service readiness tasks
  • Act as custodian of the central knowledge platforms, ensuring knowledge is accurate and reflective of client and broader practice needs
  • Ensure service management records are proactively maintained

Skills & experience

  • Ideally: ITIL Foundations V3
  • Preferred: ITIL Foundations V4 with additional ITIL Capability certifications
  • 12 years' experience in delivering customer outcomes
  • A basic understanding of managed services and experience in incident, change, & release management
  • Effective relationship building and communication skills both with clients and teams
  • Able to explain technical information and process to nontechnical stakeholders
  • Customerobsessed and a selfstarter, you go above and beyond to deliver extraordinary results and experiences for customers

Benefits

  • Building your personal brand in the market alongside that of CyberCX.
  • Flexible working arrangements, including working from home arrangements.
  • Mentoring from leading cyber security cyber security industry experts.
  • Annual training Continued training, including leading budget towards industry certifications/qualifications.
  • Onceinacareer growth opportunities.

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