Diversity, Equity

7 days ago

Dandenong, Victoria, Australia Serco Full time

About the Opportunity

As the Diversity, Equity, and Inclusion (DEI) Specialist, you'll play a pivotal role in implementing strategies and interventions that embrace diversity, ensure equity, and promote inclusion of under-represented groups to our work environment. With a principal focus on disability, your goal will be to increase the employment participation rate of individuals with disabilities, ensuring their success in employment. This is a unique opportunity to work closely with leadership and operational teams to build an inclusive and accessible culture, where people with disabilities are embraced for the talent and uniqueness they bring to the organisation.

What you'll be doing

  • Facilitating the recruitment and employment of individuals with disabilities into the National Contact Centre
  • Assisting with assessing the skills and needs of individuals with disabilities to determine suitable employment opportunities
  • Collaborating with Job Access Providers and Disability Employment Service Providers to identify and recruit suitable candidates
  • Supporting and facilitating reasonable modifications to recruitment processes, including applicant screening, assessment, and interviews
  • Coaching and supporting individuals with disabilities and leaders in managing and leading diverse teams
  • Developing and delivering diversity awareness and inclusion training, challenging myths, stereotypes, and biases
  • Working with leaders to identify and implement reasonable workplace accommodations for individuals with disabilities
  • Developing and delivering initiatives and programs that promote inclusion and engagement across the organisation
  • Advocating for the rights and needs of under-represented groups, working to eliminate barriers to employment and promote equal opportunity
  • Monitor and track employment participation rates of individuals with disabilities, using data and feedback to improve DE&I initiatives

About you

You're a passionate advocate for diversity and inclusion with excellent communication skills and a deep understanding of disability impacts and accommodations. Empathy, patience, and strong interpersonal skills are key to your approach, enabling you to build trust and rapport with clients and stakeholders. You are proactive and skilled in developing and implementing DE&I initiatives, with a collaborative mindset to work with various teams and external partners.

Your ideal skills & experience

  • A passion for serving the community and working with people with additional needs
  • Experience in implementing successful practices and initiatives which support the successful employment of people with disabilities.
  • Awareness of community outreach services, vocational rehabilitation programs, and disability employment services
  • Excellent verbal and written communication skills.
  • Empathy, patience, and sensitivity in working with diverse individuals
  • Strong interpersonal skills to build positive relationships
  • Experience in job design, placement, or vocational assessment will be highly regarded
  • Exposure to a contact centre or service-based industry is advantageous

About us – Serco & proud

At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including Defence, Justice, Immigration, Healthcare, Facilities Management, and Community Services. To learn more please visit

Why Join Us

  • You'd be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
  • You'll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
  • We invest in you: Accelerate your career through our learning & development opportunities – think skills based training, defined career pathways & fantastic internal mobility opportunities across the group
  • If you are inspired to make a positive difference, please apply now.

For more information about this job opening, or to have a confidential discussion, please email Vanessa at Vanessa.- We do not accept applications via email. Please be advised that all prospective applicants are required to submit an application and participate in our formal recruitment process.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

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