Human Resources Officer

POSITION DESCRIPTIONKey Performance Indicators (KPIs)

Position Title: Human Resources Officer

Status: Full-Time

Award: Social, Community, Home Care and Disability Services

Industry Award [MA000100]

Level negotiable

Reporting to Manager of Human Resources

Position PurposeAs a Human Resources Officer specialising in support services, you will play a crucial role in ensuring the effective management of our human capital to support the delivery of exceptional services to our clients. This position involves working closely with management, employees, and external stakeholders to create a positive and inclusive work environment.

Key Responsibilities:

• Supporting the development and implementation of HR initiatives and systems
• Providing counselling on policies and procedures
• Being actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
• Creating and implementing effective onboarding plans
• Developing training and development programs
• Assisting in performance management processes
• Supporting the management of disciplinary and grievance issues
• Maintaining employee records (attendance, EEO data etc.) according to policy and legal requirements

Key Selection Criteria:

• Proven experience as Human Resources Officer, administrator or other HR position
• Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
• Understanding of Employment laws and disciplinary procedures
• Proficient in MS Office; Google; knowledge of Worknice and JazzHr HRMS is a plus
• Outstanding organisational and time-management abilities
• Excellent communication and interpersonal skills
• Problem-solving and decision-making aptitude
• Strong ethics and reliability
• HR Credentials (e.g. PHR from the HR Certification Institute)

Skills

• organisational skills;
• time management;
• critical thinking;
• cost analysis;
• excellent communication and organisational skills; and
• ability to coordinate with multiple divisions and remote locations to determine the needs of each.

Competencies,

• Recruitment and Onboarding:
• Employee Relations:
• Performance Management:
• Training and Development:
• Policy Development and Compliance:
• Record Keeping and Reporting:
• Benefits Administration:
• Administer employee benefits programs, including health insurance, leave entitlements, and other perks relevant to NDIS support services staff.

Qualifications And Experience,

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proven experience in human resources roles, preferably in the disability support services sector.
• Familiarity with NDIS policies, procedures, and regulations.
• Strong interpersonal and communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Knowledge of relevant employment laws and HR best practices.

Personal Attributes

• honesty
• integrity
• attention to detail
• cleanliness/presentation
• emotional intelligence

Our Vision

Accord Care is dedicated to supporting the physical well-being and emotional and social needs of our clients and their families. Our commitment to these core values guides every aspect of our organisation, ensuring that we empower our team members to respect one another, uphold family values, and make a positive and lasting contribution to the lives we touch.

Our Mission

Accord Care's mission is to provide compassionate and exceptional care while fostering a culture of respect, family values, and meaningful contribution.

Our Values

This mission statement reflects Accord Care's dedication to the "Accord Way".

Accountability

Taking responsibility for the care provided and ensuring that it meets the highest quality and safety standards.

Choice:

Respecting the autonomy and choices of individuals with disabilities regarding their care, services, and daily lives.

Collaboration:

Working together with individuals, families, and a multidisciplinary team to create a comprehensive and effective support plan.

Opportunity:

Providing equal opportunities for individuals with disabilities to learn, work, and participate in their communities.

Respect:

Treating individuals with dignity, respect for their autonomy, and cultural sensitivity, regardless of their age, background, or condition.

Diversity:

Acknowledging and embracing the diversity of individuals receiving care, recognising that each person has unique needs and preferences.

KEY ACCOUNTABILITIES

KEY RESULT AREA – INTERNAL EFFICIENCY

Responsibilities and Duties

Key Performance Indicators (KPI's)

Ensure effective communication channels with other staff, supervisor, management, participants, carers and other relevant stakeholders

Support the development and implementation of HR initiatives and systems

Providing counselling on policies and procedures

Ensure a positive public image of Accord Care Qld Pty Ltd is presented

All business activities comply with Accord Care Qld Pty Ltd Code of Conduct, regulatory and legislative requirements and ethical practices

Policies and procedures are adhered to

Displays honesty and truthfulness, confronts problems quickly displays a strong commitment to organisational success and inspires others to make and achieve goals

Maintain appropriate records by established documentation protocols

l records are completed in accordance with established documentation protocols

Participate in staff meetings, and regular supervision and training

Attendance at supervision, performance evaluation sessions and training

KEY RESULT AREA – PEOPLE AND CAPABILITY

Responsibilities and Duties

Key Performance Indicators (KPI's)

Maintain a safe and non-discriminatory workplace

Sign on and off on the workplace App

Log on to the appropriate application to record your attendance at the work location

Appropriate notice for illness or other leave types.

WHS checks are undertaken, and documentation maintained

Recognises assesses and actions hazards, including equipment, motor vehicles and facilities

Incidents are recorded and reported, and remedial action is taken.

Household duties are attended to ensure a hygienic environment is maintained

Accord Care Qld Pty Ltd policies and procedures are adhered to

Act professionally and respectfully at all times

Professional relationships are maintained with participants, team members and service management

Complaints are responded to in a timely and professional manner

The confidentiality of participants and organisational information is respected and maintained at all times

KEY RESULT AREA – OUTCOMES/SERVICE DELIVERY

Responsibilities and Duties

Key Performance Indicators (KPI's)

Recruitment and Onboarding

Coordinate the recruitment process for positions within the NDIS support services team.

Facilitate orientation and onboarding programs for new hires, ensuring they are well-equipped to contribute to our mission.

Employee Relations:

Manage employee relations by addressing concerns, and conflicts, and providing support to maintain a positive workplace culture.

Conduct investigations and resolve issues related to employee performance or conduct in collaboration with department managers.

Employee welfare checks.

Performance Management:

Collaborate with supervisors to implement performance management processes, including goal setting, performance reviews, and professional development plans.

Maintain the register of employee performance management outcomes.

Provide guidance and support to employees in achieving their career development goals.

Coordinate work to meet deadlines and commitments and to ensure efficient and effective service delivery.

Training and Development:

Identify training needs within the NDIS support services team and coordinate training programs to enhance skills and knowledge.

Stay updated on NDIS policies and regulations to ensure compliance in all HR practices.

Policy Development and Compliance:

Develop and update HR policies and procedures, ensuring alignment with NDIS standards and regulations.

Ensure compliance with relevant employment laws, NDIS guidelines, and organisational policies.

Record Keeping and Reporting:

Maintain accurate and confidential employee records, including attendance, leave, and performance documentation.

Generate reports on HR metrics and trends to support informed decision-making.

Monitor and respond to mailbox

Maintain employee electronic files

Audit files

Benefits Administration:

Administer employee benefits programs, including health insurance, leave entitlements, and other perks relevant to NDIS support services staff.

KEY RESULT AREA – FINANCIAL SUSTAINABILITY AND BUSINESS PERFORMANCE

Responsibilities and Duties

Key Performance Indicators (KPIs)

Contribute to the effective financial management and sustainability of the organisation.

Check and approve timesheets, Monitor time sheets for compliance with the Award.

Check the rostering process for compliance with rosters in comparison to award requirements regarding financial cost benefits for the business.

KEY RESULT AREA – QUALITY MANAGEMENT AND IMPROVEMENT

Responsibilities and Duties

Key Performance Indicators (KPIs)

Continuously strive for excellence and innovation as part of quality improvement in service provision

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