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Customer Care Representative
1 week ago
- Pay rate: $31.62ph + Super
- Location: Sunshine North
What will you do?
- Adhere to, and suggest improvements to, policies and procedures to ensure ongoing consistent customer service
- Day to day management of customer queries and request
- Liaise with Manager and fellow team members to ensure a consistent approach across all areas
- Implement initiatives to improve customer service delivery
- Ensure responses to customer requests are supplied in an efficient, effective and timely manner in line with company objectives.
- Seek customer feedback and record within the Customer Feedback Database
- Ensure timely validation and confirmation of delivery trips
- Assist in collections and timely resolution of disputes
- Work effectively in a close team and ensure team goals and deadlines are met daily and throughout the year
Client Details
Our client provides innovative, responsive and customer focused services to their product range, which improves the performance for their customers while helping protect the environment.
Over the last two years, in particular, they have undergone rapid growth becoming a world leader in their field, going from strength to strength.
This is a business that values their employees and has a great company culture which they continue to work on and evolve.
Description
This is an ongoing role with a potential for a permanent placement after 6 months.
Profile
- Proven customer service abilities
- Minimum 2 years experience in a customer service role
- Understanding of debt collection principles
- Accurate data entry skills
- Personal enthusiasm and drive coupled with a strong sense of teamwork
- Can remain friendly and calm under pressure
- Ability to learn fast and recover quickly from setbacks
- Great with technology and system navigation
- Google Apps Platform experience advantageous
- Mail, Sheets, Docs, Slides
Job Offer
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