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Retail Trainer

3 months ago

Sydney, New South Wales, Australia Frontline Recruitment Full time

About the company:

This global retailer is going from strength to strength offering the best beauty and fragrance products in the market.

Matched by the customer service the store teams offer, there is no surprise their growth will continue well into 2024 and beyond.

They're proud of their people development and ability to offer ongoing opportunities to build a career over a job. Amazing time to join this business and be part of exciting times ahead.

About the opportunity:


Reporting into the National Training Manager, you will be responsible for the ongoing training, development and education of your portfolio of stores and their teams across NSW.

With a mix of in-store 'in the moment' training, planned training and classroom training (in person and virtual), you will ensure that the team are fully equipped with the skills and necessary information to perform their best, every day.

This will include planning, communicating, delivery and follow up to assess the outcomes of retention and level of team knowledge.


Responsibilities:

  • Provide best in class training to the retail team across your allocated stores
  • In person and classroom style training across all areas aspects of products
  • Prepare and coordinate sessions and material in line with business expectations
  • Training on existing products, new season and new category and brand launches
  • Work with store leadership and KPI's on identifying opportunity within team and individuals
  • Manage progress through attendance and data management
  • Ability to influence and engage large teams
  • Follow up and assess performance metrics post training sessions are held
  • Hold team accountable for their own learning journey

To be considered:

  • Previous Training experience in beauty or fragrance
  • Ideally a Cert IV in Training & Assessment although not necessary with relevant experience
  • Understanding of the retail environment is a must
  • Proven experience working towards KPI's and influencing outcomes
  • Experience creating learning content and adapting to local market
  • Strong communication skills and the ability to present to large groups at times
  • Ability to travel between stores and interstate as and when required

What's in it for you:

  • Mix of WFH/WFO as well as out in the field
  • Manage your own schedule determined by business needs
  • Amazing development and growth within the wider organisation
  • Amazing discounts as well as gifted products annually
  • Other discounted memberships and well being offers

Next steps:

Note:
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