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Air Conditioning Service Manager

3 months ago

Parramatta, New South Wales, Australia people2people Full time
Our client is a worldwide well-known and highly respected brand in the electronics industry. With expansion to their business, we have now an opportunity for an Service Support Air-Conditioning to join the team.

The Role:

Monitor, evaluate and develop Authorised Service Centre and repair network ensuring KPI's and Customer Service standards are achieved. Execute Service network strategies in line with product value and market expectations. Work with State Sales Manager to ensure service strategy meets customer expectations.

Duties and Responsibilities:

  • Evaluation and development of service repair network ensuring KPI and customer service standards are achieved.
  • Maintain and achieve full regional service coverage for aircondition products ensuring repair quality and customer service standards are maintained at the highest level.
  • Maintain high level of communication with State Sales team and provide appropriate solutions to support sales.
  • Technical support including triage to Authorised service centres (ASCs) and other repairers (OTAs)

About YOU:

  • Ability to understand and communicate technical concepts
  • Air-Conditioning Experience

The Benefits:

  • Generous discount on company products
  • Access to discounts and special promotions with retail partners
  • Hybrid working arrangement 4 days in the office 1 from home
  • Access to wellbeing platform
  • Heavily discounted gym membership
  • Onsite parking
Contact Juma on for a confidential discussion or APPLY now via the link