Medical Receptionist

About us
APC Prosthetics is a leader in the Australian Prosthetics Profession.

This position and our reputation have been built through a strong focus on client outcomes and our drive for clinical and technical innovation.

The strength of our business is our people, and we are fortunate enough to have a team who are passionate about what they do and helping change the industry for the better.

About the Role

We are currently looking to expand our team and hire a qualified and skilled Receptionist to join our Alexandria Team.

This role is responsible for providing excellent customer service to all internal and external patients/visitors, both on a face-to-face basis as well as over the telephone.

In addition, the position completes all relevant administrative tasks to ensure a smooth-running office.

What's on offer for you

• Daily snacks and lunch provided.
• Supportive, collaborative and working environment
• Health & Wellbeing programs
• Give Back Program
• Employee Assistance Program
• Paid Parental Leave
• Career development

- Össur ANZ Day off annually

• Annual bonus scheme & Leave loading of 17.5%

Responsibilities

• Create a positive first impression for all patients, visitors and staff of the clinic both face to face and over the phone;
• Assisting visitors in ensuring they are provided with refreshments when required and directed to the appropriate person within the clinic;
• Administrative support to the site team including but not limited to; making client appointments, greeting clients, collecting client personal data and relevant insurance information, as well as general Administration duties including processing over the counter purchases;
• Provide accurate quotations for reporting as well as organising the correct invoice to be sent/payment to be collected;
• Managing and coordinating the clinic schedule including noshow, cancellation, rebook etc. This also includes assisting clinicians with external clinics including but not limited to confirm bookings, preparing paperwork or items to be taken etc;
• Keeping the reception, consulting room, fitting room, cast room and gym area clean, presentable, and well stocked;
• Organizing lunch daily and event catering when required;
• Ordering and receiving stock and general supplies for the clinic;
• Performing weekly inventory of kitchen, facilities, workshop etc. and replenishing as required;
• Promoting positive communication between the admin team and other teams to promote a positive office environment;
• Ensuring that all behaviour is in line with the company's values, Code of Conduct and other relevant policies.

Qualifications and Experience

• Previous experience in reception or customer service;
• Ability to build outstanding rapport with a variety of clients;
• A love of dealing with people and passion for helping people;
• Experience with purchasing/inventory would be advantageous;
• Strong communication skill both written and verbal;
• Excellent time management and prioritising skills;
• Attention to detail, reliable, punctual and flexible;
• A team player who has a CAN DO attitude but able to work independently;
• Strong customer service skills and ability to empathise and remain compassionate in busy and varied role and situations.

The Reception & Administration Assistant is responsible for providing excellent customer service to all external and internal clients/visitors, both on a face to face basis as well as over the telephone.

In addition, the position completes all relevant administrative tasks to ensure a smooth running office.

Roles and Responsibilities

• Creating a positive first impression for all clients/visitors of the Centre on a face to face and over the phone basis, assisting visitors in ensuring they are greeted appropriately, provided with refreshments when required and directed to the appropriate person within the centre;
• Provide accurate quotations for reporting.
• Send reports and quotations to funding bodies.
• Providing administrative support to the site team including but not limited to; making client appointments, greeting clients, collecting client personal data and relevant insurance information, organising the correct invoice to be sent/payment to be collected;
• Ensure all relevant paperwork is ready for clinic attendance by prosthetists.
• Confirm client appointments for clinics.
• Ensuring that all enquiries from clients/visitors are attended to in a timely manner;
• Going to the post office and bank daily or as required;
• Sorting all incoming mail to the centre (via the post or electronic communication) and responding where needed in an appropriate timeframe;
• Performing weekly stocktake of kitchen, facilities, workshop inventories and replenishing as required;
• Assisting with general accounting and invoicing processes as well as month end accounting procedures;
• Maintaining Petty Cash with an adequate float and ensuring an accurate balance at all times;
• Ensuring that

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