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Collections Team Leader
3 months ago
The Company.....
Our client, a leading international financial services company specialises in providing fast, flexible and convenient credit solutions to retails customers operating under multiple brands. With a focus on respect and simplicity join a company helping customers meet their financial needs with a high quality service and advanced technology platforms.
The Benefits.....
- WFH flexibility on offer
- Close knit local team with the backing of a global support function
- Contribute to cutting edge automation projects
The Job.....
Work with the Head of Risk to:
- Oversee the end to end collections processes and policies to ensure outstanding debt is kept to a minimum.
- Manage compliance requirements.
- Take ownership of the collection strategy
- Mentor and manage a team of four Collections Officer with being hands on when required to lead by example.
- Ensure customer issues are handled with empathy and sensitivity
- Work to continually refine systems and processes to boost efficiency and effectiveness
- Present weekly collections data highlighting relevant data
- Collaboratively partner with the business on Group Audit matters
You.....
To be successful in this role you will have:
- A track record of success in consumer lending demonstrating your ability to connect wih clients and drive results
- A problem solving approach and a positive, upbeat approach
- Self-driven and commercially astute with the ability to deliver collection results
- A desire to showcase your leadership skills by inspiring and mentoring a high performing team.
How to apply.....
If you are looking to join an innovative financial services firm where you will be part of a close knit and supportive team working together to achieve collective goals and celebrate success you're welcome to call Jenny on for a confidential discussion or send your CV to
