Client Solutions Consultant

2 weeks ago

Melbourne, Victoria, Australia Northern Trust Full time
Northern Trust Melbourne, AustraliaPosted 37 minutes ago Permanent Competitive

About Northern Trust:


Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 188- Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity.

With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.


Role Summary
The- The ability to work in a fast paced environment will see you thrive in this role. You will have strong organization skills, excellent communication skills and ability to switch between different tasks efficiently.

  • The team is split across Melbourne and Singapore, who all report into the Manager of the APAC Client Solutions Consulting team, based in Melbourne

What you will do:

  • Act as the primary contact for assigned client relationships and establish excellent client service through proactive interaction with assigned relationships.
  • Work with relationship manager and client to gain understanding of client needs and implement accordingly.
  • Develop solutions / project manage the build or modification of custom reports within Northern Trust Passport for clients.
  • Work with clients and/or partners to devise solutions using data and technology.
  • Keep abreast of new and existing bank products, technology and services in order to meet the needs and experience of new and existing clients.
  • Communicate and monitor implementation plan to ensure that the product/report enhancements meet client expectations.
  • Serve as the liaison between the client, change management and the development teams.
  • Act as liaison for any technical issues/system outages between Client services and technical teams and communicate where appropriate
  • Coordinate and participate in training presentations with partners and clients, at Northern Trust and at client site.
  • Utilise Northern Trust data to prepare and target client conversations.
  • Manage the release of new products or product updates and system changes to assigned relationships.
  • Provide feedback to Product groups on client needs to aid product development.
  • Participate in management meetings, presentations or sales demonstrations as required.
  • Some travel required to visit clients/prospects, occasionally on short notice.

About You:

  • Broad knowledge of the Securities Industry, gained either in a global custody, fund accounting or Investment Management environment
  • The ability to manage client expectations, meet deadlines and communicate effectively with clients on a day to day basis.
  • Good presentations skills.
  • Personal time management and ability to prioritise tasks in a multitasking environment.
  • Previous experience in a problem solving environment.
  • Previous experience in a systems environment.
  • Some knowledge of systems capabilities, usually acquired through experience or formal training, is required to coordinate product implementation and enhancement.
  • Ability to pick up bespoke internal systems quickly.
  • Organizational, analytical, negotiation and project management skills are required to direct implementation activities, prioritise tasks and to work autonomously and with a team.

Working with Us:

As a Northern Trust partner, greater achievements await.

You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

- "
  • In Australia, we are actively involved in many ways with both community and diversity organisations, which includes paid volunteer days. For families, we offer a very generous parental leave scheme, and all staff have access to subsidised health insurance if they choose.
    Reasonable accommodation
  • We hope you're excited about the role and the opportunity to work with us.
  • We value an inclusive workplace and understand flexibility means different things to different people.
  • Additional Information
  • Job ID 107629

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