Client Solutions Design Consultant

2 weeks ago

Melbourne, Victoria, Australia Iress Limited Full time
See yourself being part of a large, transformational change? This could be the role for you

At Iress, we make things happen

At Iress, we believe technology should help people perform better every day.

Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level.

From the world's most established financial brands to new and disruptive players, we help improve every aspect of our clients' businesses so that they can work better, every day.

Iress is one of Australia's largest technology companies and employs more than 1,900 people across Australia, United Kingdom, South Africa, Canada, New Zealand and Asia.

Build your career at Iress


As part of the CS team, you will work closely with clients and colleagues to establish a solution design based on what is possible from existing product and integration capabilities and best practice.

You will lead, shape and manage the client's expectations through design discussions, provide robust challenge to optimise the solution and translate client needs into a solution oriented vision that can be implemented.

You will follow agreed processes and practices to ensure that a rigorous and robust approach is taken. Through your detailed functional knowledge and client solution experience you will achieve the best possible outcome for our clients.

Some of the awesome things you'll be involved with:

  • You will work closely with Commercial teams to evaluate where client expectations and needs are anticipated to extend beyond single product solutions
  • For agreed early stage client opportunities, support sales teams / account managers by providing expert contributions to confirm indicative ability to meet client expectations.
  • In conjunction with Commercial team, carry out demonstrations to clients as required
  • For agreed opportunities, you will quickly develop and foster strong client relationships to identify, shape and confirm client value, expectations and requirements
  • In line with Client Solution Ways of Working, use design, user story mapping and iterative techniques to evolve and propose solution designs that deliver mutual value and meet client requirements and expectations. Ensure designs are consistent / replicable and based on existing capabilities (products and integration) and best-practice wherever possible.
  • Work within the cross functional team to ensure all Jira Initiatives and Epics are completed as required to align with the agreed delivery plan. You will assist with further work decomposition as needed by the team
  • Maintain knowledge of Iress products and development roadmap to inform potential options and strategies for meeting client requirements without additional development
  • In line with Ways of Working, ensure every member of the engagement team has a common understanding of the client goals and objectives and the solution design to ensure the team is able to deliver agreed requirements
  • Document and confirm scope and outputs of the project, put necessary controls in place to ensure implementation teams are able to translate your solution design into reality
  • Be a trusted advisor to the client's senior management team with the ability to articulate industry best practice and market trends, demonstrable experience in addressing similar requirements and the value of the Iress solution
  • Ensure that the scope is understood and suitably documented, managing any change to the agreed scope through an appropriate process
  • Analyse requirements and configure prototypes where required to assist clients in understanding the optimum solution, internally, for existing clients or as part of pre-sales.
  • Participate in client solutions cross functional teams to deliver quality outcomes to clients for example, by supporting the configuration or testing of the solution

What you will bring:

  • Strong presence, with excellent oral and written communication skills that build knowledge and confidence with internal and external audiences
  • Ability to elicit client requirements in a way that translates to user journeys, with the ability to sequence these into incremental milestones that offer real value to clients throughout the implementation journey
  • Extensive knowledge of Iress products you will need to build a breadth across the product range but will likely be a recognised specialist in a more limited range
  • Knowledge of relevant client markets / segments and commercial priorities i.e. to understand the client's business
  • Strong decisionmaking skills and a highly resourceful problem solver, with the ability to clearly articulate and document problem statements and demonstrate alignment to solutions recommendations
  • Excellent attention to detail and able to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose highlevel information into a detailed understanding
  • Able to work well under pressure and at speed, prioritising and coordinating multiple tas

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