Cloud Account Manager Sydney, Australia

2 weeks ago

Sydney, New South Wales, Australia Alibaba Full time
Alibaba Cloud Australia is looking for an Account Manager based in Melbourne/Sydney.

In this role, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Alibaba Cloud Services within organisations across a wide range of industries such as FinTech, Education, ISV and Media.

You will be the primary point of contact and possess customer facing skills that enable you to represent Alibaba Cloud well within a customer's environment, and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management.

You should also have a demonstrated ability to drive increased cloud consumption by thinking strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available through Alibaba cloud.


Key Responsibilities:

  • Acting like a business owner to take ownership of revenue and customer's experience on Alibaba Cloud.
  • Engage with IT Director and C-Level executives to understand Customer's needs and challenges.
  • Advocate for customer requirements within Alibaba Cloud (be their voice)
  • Represent Alibaba Cloud well within customer's environment (be our advocate)
  • Help define IT and business processes that work well with cloud deployments.
  • Work closely with Alibaba Cloud Architect team to make recommendations on how Alibaba Cloud offerings can fit in customer's architecture and improve their IT efficiency.
  • Leverage knowledge of your customers' environments to assist TAM and service teams in better serving your customers
  • Drive issue escalation with Alibaba Cloud Service teams.
  • Periodic reviews of operational performance to customer leadership for Key Accounts
  • Drive increased cloud consumption while adding value to your customers.

Skills and Qualifications:

  • Experience in proactively growing customer relationships within an account while uncovering customer's challenges and new initiatives
  • Ability to manage both internal and external stakeholders throughout complex engagement
  • Experience communicating and presenting to senior leadership
  • Excellent communication skills, both written and verbal in both English and Chinese
  • Strong business acumen
  • Experience managing multiple tasks and projects in a fast-moving environment
  • Over 3 years' experience in enterprise customer facing role as either technical or business lead PREFERRED QUALIFICATIONS
  • Understanding of Cloud and Hybrid Cloud technology and solutions (AWS, Azure, GCP, Alibaba Cloud and VMware)
  • High degree of comfort when presenting to both large and small audiences
  • Working knowledge of software development practices and technologies highly desired

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