Case Manager Level 2

1 week ago

Sydney, New South Wales, Australia Allianz Australia Full time

Case Manager Level - Personal Injury | Sydney


At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.


We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.


We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.

Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

The role


The primary purpose of this role is to ensure Allianz Workers Compensation internal and external customer expectations are met through development of case management strategies tailored to the needs of individual injured workers that are designed to facilitate early return to work (RTW) and/or management of claim entitlements; appropriate and timely treatment and effective management of costs.


You'll be responsible for

  • Provide a high level of Customer Service through focusing on delivering solutions that meet Customer needs and expectations.
  • Ensure all internal and WorkSafe standards are met for claim processing measures, including mail management and accounts payment.
  • Ensure that the customer service provided to our injured workers and employers is proactive and of a high quality that meets Allianz defined standards
  • Ensure all claims' related queries are responded to in a timely manner in accordance with service levels.
  • Ensure correct determination of liability and compensation entitlements utilising WorkSafe tools and internal resources. RTW driven across claims via MDT process, and terminations identified and completed where appropriate.

About you

  • Adhere to Diversity and Inclusion policy and principles and help create an environment of respect, collaboration and inclusion for our colleagues and customers.
  • Ensure, so far as reasonably practicable, the health and safety of self, colleagues, contractors and visitors by complying with the due care requirements as per WHS legislation.
  • Understand customer insights and feedback. Act to put the best interests of our customers at the heart of everything we do.
  • Understand and adhere to all relevant policies and procedures to mitigate risks and compliance issues and take action to identify, report and resolve risks and issues, or escalate as necessary.

What's on offer?

  • Be part of a team that's openminded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 ondemand learning resources and programs, to support you in taking control of your career development.
  • Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and wellbeing.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

About Allianz
At Allianz, we care about everything that makes you, you.

We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.

We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.


Adjustments and support
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.

Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer.

We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Great to have you on board. Let's care for tomorrow.

Note:
Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse

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